Forum

Got suspended. Sent 2 essays to appeal but not success
 

Just got suspended by Amazon. Appeal 2 times with formal essay of planning.
But still not success and AM seller performance team kept replied me same question. They operated by robot to do it?
They kept asking me to provide the information for 'Used Item Sold as New', 'Not as described', 'Damaged Item".
I wrote a 2 pages of plan with image to them. They did not specify the detail at all.
Anyone can be success to get back the account?
Also, do you guys have direct email of seller performance team's manager?
How about Amazonappeal.com? Worth to try?'
Although an other stealth account is working, but still cannot match 10% business of the suspended account.
Many thanks

Re: Got suspended. Sent 2 essays to appeal but not success
 

I don't want or intend to come across as being mean here, but did you have someone that has better English write your appeals?

Re: Got suspended. Sent 2 essays to appeal but not success
 

What are u saying? They want to hear that you're sorry and you won't do it again, not you making excuses.
From what I've read they normally give people atleast a second go

Re: Got suspended. Sent 2 essays to appeal but not success
 

You are not mean, but VERY mean!
So this forum must need a English test before posting any message? :dance:

Re: Got suspended. Sent 2 essays to appeal but not success
 

Posting a message? No

But when you write an appeal, it needs to be professional

I'm sorry I offended you

Re: Got suspended. Sent 2 essays to appeal but not success
 

write an half ass appeal and you get denied. Simple

Re: Got suspended. Sent 2 essays to appeal but not success
 

你多求求亞馬遜都沒有用呢。:)

Re: Got suspended. Sent 2 essays to appeal but not success
 

Finally the amazonappeal guy told me Amazon side has serious issue of reading my letter. They kept replied me the same question. So I've just raised the way and emailed to several Amazon's senior staffs.
Still waiting....:bird:

Re: Got suspended. Sent 2 essays to appeal but not success
 

我的經驗是，跟亞馬遜吵都不會成功。最好你再開新的帳戶，不然你就浪費時間。昨天我開了新的帳戶，已經賣貨 了。

Re: Got suspended. Sent 2 essays to appeal but not success
 

"Finally the amazonappeal guy told me Amazon side has serious issue of reading my letter. "

Proves my point exactly, I wasn't being mean. Your appeal letter has to be coherent

Re: Got suspended. Sent 2 essays to appeal but not success
 

Yes, my English is really bad. I got back my account and has been selling for 2 weeks. Remember, he is right. English skill level is highly required to recover your account. :bounce::bounce::bounce::bounce: (you really believe it?) :bounce::bounce::bounce:

Re: Got suspended. Sent 2 essays to appeal but not success
 

你有收到类似邮件吗？我帐号被停掉，

Your listings have been confirmed to be in violation of our listing policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

Re: Got suspended. Sent 2 essays to appeal but not success
 

有啊、这邮件收到几次了。亚马逊有点麻烦。