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fba-product-compliance email
 

Hi all

Yesterday, I received a rather scary email from fba-product-compliance.

This is the message:

I am in a product category where if you look at the reviews, every major seller has multiple reviews where customers are complaining of burns, allergic reaction etc. Just like some people are allergic to nuts, they still sell them on Amazon. I hope you see where I am going with this.

What is the likely outcome of this? How long does it take to get this kind of thing resolved? Is my account at risk?

I've always thought having my business on Amazon is like building something on quicksand. You never know what will happen, however honest you try to be.

Thanks,

Dave

Re: fba-product-compliance email
 

You must at least respond as they stated.

What is the time frame now?

Are you still in the grace period?

:spy:

Re: fba-product-compliance email
 

Chemical burn....personal injury....that's pretty important report to deal with Dave - pronto

Re: fba-product-compliance email
 

Yes, I agree. I replied yesterday with a 14 page reply.

By grace period, do you mean the 48 hours in which they said I must reply? If so, I replied in plenty of time.

On each sale, we email frequently asked questions and safety instructions. A very small percentage of people can get an allergic reaction. It is not unique to our product, but to all product in this category.

I am not sure how these kinds of things are reviewed by Amazon. Whether they just guillotine you, your account or your product, regardless of what you say.

We have sold over 6,000 units of this product in the last year. No one has actually made an official complaint to Amazon during that period until this case.

Am I a gonner?

Re: fba-product-compliance email
 

Just to report that Amazon have now informed me they have no further concerns and the ASIN was reinstated.