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Buyer Follette giving extremely hardtime
 

Hello,


Numerous sellers including me have experienced extreme trouble by buyer called Follette ( Millies Books). He generally buys 1 item per order and places multiple orders. He opens the a to z claims , keeps the books and gets the refund of money. So many sellers complain against him but amazon never took any action.

Is it worth to send email to jeff? why amazon not taking any action against him?


Thank you..

Re: Buyer Follette giving extremely hardtime
 

How many claims you talking about?

Amazon has a limit on claims before they will suspend the account.

Re: Buyer Follette giving extremely hardtime
 

He opened last january total 48 claims. Yesterday he again started placing 20 + orders , Intention is clear. Upon looking on google I found its billion dollar company.

They bought over 20 books from me in the last 3 weeks. I told Amazon NUMEROUS times that I want to cancel their orders and they said.... nothing I can do. I am so over this crap and that is why Ebay is better. I sent 3 messages to Millie's and they never responded. How long after did they get your shipment before filing AZ claims? Sick if them, nothing but trouble from SO MANY seller's!!! Go on their Facebook and complain like me. Uuuugh.

Alao, let me know when you send Jeff an email. I will send one the same day!!

Re: Buyer Follette giving extremely hardtime
 

I also received about 10 orders from Follette / Millies Books a couple months ago. The name stuck out to me because I got several single product orders on different accounts on the same day (looked them up in my order history just now). They must do bulk ordering every so often. They would be nearing the 90 day AZ limit and I have not received any issues so far. Are you getting return requests and THEN AZ or just AZ out of the blue? This seems unusual, especially for such a large company.

It's worth mentioning these orders only occurred when my new repricer setup allowed a competitor to pop up out of the blue and DRASTICALLY drop my prices (the orders were not profitable). I blacklisted the seller from being repricer matched, increased the number of feedbacks required for me to price match (I have extremely well aged high revenue accounts with excellent feedback), and set price floors based on desired margin. They got me before I had done all of that when I switched repricers.

Anyway, this is just one aspect of my business and only a couple accounts were affected - but I'm curious to hear more about what happened to you guys. Why did they file AZ claim (as opposed to return request - although that is ALSO very strange for a company to do)?

My guess is this buyer has thousands of transactions on the regular so a few AZ claims are not going to cause their buyer account(s) to be suspended. Input??

Wtf, they just bought 2 more of my items today. Absolutely hate amazon right now. Another business buyer.... "Lookout Wholesale" in TN just bought from me too. They are another one that buys ans files AZ claims to keep item for FREE.

Re: Buyer Follette giving extremely hardtime
 

I am glad I open this thread and I feel I am not the only one. Today he placed 38 orders on my account worth 8000 $. Surprisingly lookout and follette buys next to each other . That means there is some connection. I am typing email and sending to Jeff mostly tomorrow. If you agree then we can send together tomorrow. Do you know is this buyer has any selling account? Is he is same "Daily Deals" seller? He closed my 4 accounts so far. Yes I agree because he is purchasing so much on amazon these a to z claims won't matter to amazon in terms of total percentage of a to z claims. Do you think Jeff's team will help ? surprisingly he opens the claims up to 120 days. last time he opened the claims on 86th day.

Re: Buyer Follette giving extremely hardtime
 

Great collaboration.

Is the az claim rate over 1% of orders from them?

1 in a hundred or less could be classed in a normal range...so forget that they are a big buyer/business, the percentage matters. If they are ordering alot and their inventory systems are poorly organised and they do not know who they ordered from and just hit
az if they cannot reconcile, it will be obvious from the percentages, not necessarily the numbers across the board from all sellers they buy from....and it should not become your problem.

I don't know if they have a selling account with Amazon, but it seems they sell to the public. I will write to Jeff also, what are you wording it with? This sh*t has to stop. Hanna Cook, a business buyer from CT bought a book from me, then filed an AZ claim saying it was counterfeit. Once she got all her money back, she bought TWO more of the same book. Wtf... really? Well, I was banned from selling that book again. The books were from Target. She just wanted free books and to blow me out, her competition. Ebay is WAY BETTER to sell on. Anyway, let me know your wording and I will write also. How dare a company let this happen to it's sellers!!!

Re: Buyer Follette giving extremely hardtime
 

Here are my words....


Hello Jeff,

I am seller on amazon . There is one business buyer who is constantly buying from our account. So far he has placed xxx orders. In past he opened xx a to z claim against our store. we multiple times requested him not to purchase from our store. He replied back saying he will not buy any more but he never stopped. His intention is clear. he wants to damage our account. He kept all xx orders of books in past and never returned single item back to us.

I can assure you that he is performing the same activities with multiple sellers. All he does is purchase the item , open the claim and keep the books. I am sure he has his seller account too and he wants all competitors to go down.

Please check his buying pattern and claim pattern. You will see he would have opened 1000s of claims. Multiple times we have complained against him however we never received any response/action from amazon team. As I seller I don't feel amazon any safe to sell as I see clear harassment from this buyer and surprisingly no one from amazon is taking any action.

Here are the details of the buyer:


Millies Books
2805 Duke Parkway Ref#3452924
Aurora, IL 60569-4587
Phone: 1111111111111

Contact Name : Follett



Please help us against this buyer as we can't concentrate on our business.

Thank you.

Re: Buyer Follette giving extremely hardtime
 

Amazon needs to allow sellers to block buyers from buying like Ebay. Problem solved

Re: Buyer Follette giving extremely hardtime
 

I just sent a similiar email. I want to be able to block this arse, Looking Wholesale, and Hanna Cook with mybookcart.com Ebay here I come.....

Let me know if you get a reaponse... ditto for me. It usually takes a week or more, another annoying thing.

Re: Buyer Follette giving extremely hardtime
 

I'm having the same problem with follet..But he hasn't made a claim yet since it's no where near the 90 day mark.

I guess I'm going to get screwed in a-z claims. What percentage of the orders did he file the claim for you?

Do you think he will just screw me over and file 100% a-z claim on all the books he bought from me?

Did he request a return or did he just goes straight to file a-z claim. I guess I just want to know what will happen. I feel so very defeated.

Did any of you have problems with Holly H from California?

Re: Buyer Follette giving extremely hardtime
 

he opens the claims even after 90 days because he is business buyer and they are given special privileges.

He opens the claims for each and every orders. he never returns any book even though he asks for return label. He is will screw you for sure...

What is the claim? What is he saying is wrong? I wrote to Jeff, this has got to stop... BS

Re: Buyer Follette giving extremely hardtime
 

He always opens the claim stating counterfeit items...publisher wants to stop this so he won't return...will destroy...etc...

Re: Buyer Follette giving extremely hardtime
 

The fact is that he doesn't need any special privileges to do that .. Thanks Amazon :smash:

Re: Buyer Follette giving extremely hardtime
 

I used to have a buyer like this for books, but each order was to a different shipping address. They were selling books using my inventory - and the inventory of others as well - to drop-ship. Which would be fine, except that there were far too many "not received" claims.

I am not sure why a buyer like that would make claims of counterfeits, so maybe they have a different business method than the buyer who gave me problems.

Re: Buyer Follette giving extremely hardtime
 

Agree but in the meantime this buyer is having a field day.

Did Amazon pay him or you were out money and book?

Re: Buyer Follette giving extremely hardtime
 

Sorry for butting in, but I think it's absolutely insane such a reputable text book distributor is messing with you guys like that. Folette is a $2.5 billion dollar company and is apparently ranked #178 on the list of America's largest private companies.

Perhaps this has something do to with this company being so profitable.

On the other hand if any of your are actually selling phake textbooks, these guys are going to keep on robbing you blind. It's a 150 year old company with over 1200 stores. They have the experience to tell if their books are legit or not...

Re: Buyer Follette giving extremely hardtime
 

amazon always pays but understand if amazon even pays single dollar , that is counted against your account. That means your account will not last longer... They will close our account for ever eventually ...

Re: Buyer Follette giving extremely hardtime
 

Phake Books.....now I've seen it all.

Re: Buyer Follette giving extremely hardtime
 

follette usually orders high volume at the start of the textbook season and returns everything they cant sell at the end of the season or 90 day window thats what my experience has been with them.if they order 10 to 15 books in 1 order i usually cancel it to avoid the hassle a month or 2 later when they claim it was damaged or arrived late

.but I am having more trouble with people buying in bulk trying to trade in for gift cards because the buyback prices are high during the season

Re: Buyer Follette giving extremely hardtime
 

@MM 78 .. If you don't want to contribute please stop writing useless and ***sense info.. Please...We are here to discuss who all are victim and if we can find some way to stop this ...Please don't take this serious topic to wrong path ...

Re: Buyer Follette giving extremely hardtime
 

Oh I'm sorry, I didn't see anywhere on the forum where you get to dictate what gets posted on the forum, if you don't like what I have to say then ignore it...I'm sure you can continue living your life with my useless and **sense info.

Re: Buyer Follette giving extremely hardtime
 

hey hey hey.... calm down.

http://oi43.tinypic.com/2e0uzwi.jpg

Re: Buyer Follette giving extremely hardtime
 

It's a huge, huge market, believe it or not. Have a look at Dhgate.

Re: Buyer Follette giving extremely hardtime
 

Never checked Dhgate for that - you have tickled my fancy hah

Re: Buyer Follette giving extremely hardtime
 

You'll have a hard time finding them, but there are a few listed there. You'll have to talk to the suppliers to find out about their actual inventory. They'll have 1 or 2 books listed just to draw attention while they actually keep hundreds in stock. I get daily emails from one company... :/

Textbooks are what AZ is founded on, so it's only natural for those to be put through Chinese copy machines just like everything else profitable.

Re: Buyer Follette giving extremely hardtime
 

I see that now, Makes me wonder about my college books when I was taking my college classes.

Typical CANNED response. See ya Amazon, Ebay it is...

My name is Michael, and I’m a member of the Amazon.com Executive Seller Relations Team. Jeff Bezos received your email and requested that I research this issue and respond on his behalf.

At this time, we do not offer an option to block buyers from purchasing items from you in the future. Your past buyers are all permitted to purchase items from you again if they would like to.

If you have identified a possible abuse from one of our buyers we suggest you to report the buyer to our investigations team.

Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. Please go to the link below and select "Report a violation of our rules" as the subject line:]

Re: Buyer Follette giving extremely hardtime
 

mehuprav27, you said he made 38 orders on your account worth 8000 $.
Did you cancel the order or did you send it? Does that mean he will open a claim months later and get $8,000 back? How long does a selling account last usually with all of his inauth claims ?

Hmmmm to cancel and ruin my selling metrics or send to follete and have a-z claims months later....

Re: Buyer Follette giving extremely hardtime
 

ANYONE ever try filing a claim on the bbb if they are such a big company ? :spy:

Re: Buyer Follette giving extremely hardtime
 

What MM78 said is actually very pertinent to this whole thread.

If your books are counterfeit and this company is buying from you to try and get you removed from Amazon then best of luck to them. If you make the decision to sell counterfeits then you have to deal with the good and the bad.

If however your items are fully legit then you do of course have our deepest sympathies for being victimised by this multi-million dollar company.

Re: Buyer Follette giving extremely hardtime
 

I totally agree with you guys. Having no option to block buyers/ have some kind of a buyers blacklist is a big hassle. There are actually quite a lot of people who make some money out of this practice. But what you are gonna do...Amazon is buyers heaven and nothing is gonna change about that any time soon...

Re: Buyer Follette giving extremely hardtime
 

Anyone still having problems with Follett? Read about them, but they are a huge company to be playing these petty games. Any thoughts? Anyone have any successful dealings with them?

Re: Buyer Follette giving extremely hardtime
 

A thought: how do you guys make sure that trouble-maker and the large company is the same entity? I can register as "Exxon Mobile" also, can't I?