Forum

Product image violation
 

I have a successful product in a popular category which was recently taken down due to an image violation. Even though Amazon did not state the specific issues with my image, I went over them with several representatives and was able to locate and fix 2 issues. I uploaded the corrected images last night, and the listing was relisted.

However this afternoon, the images were deleted again (without a policy warning). Does anyone have any explanation to this issue? I was extremely thorough in my review of image guidelines.

Re: Product image violation
 

There must be some kind of requirement you're missing. Check the details again and go through the images. There's something they're not liking

Re: Product image violation
 

I agree with Elmo. It could also be a mistake on the representative's part. I don't think it would hurt to call or email them and tell them you replaced the original image with one that meets their guidelines. Either they will tell you it was removed the second time by mistake, or they will explain why the new images also do not meet their guidelines. I would not just relist without inquiring, because the more removals you have, the greater the risk that your account gets suspended.

Re: Product image violation
 

Make sure your main image has white background which cover 80% of total area has to be longer on one side so it can be zoomed, this has to be without logo or text

Read the image guidance on amazon u should be ok, don't keep relisting until you know it's follow the policy as someone keep reporting your image it's other seller who is doing this be careful