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Buyer Claim Denied
 

Buyer Claim was denied on an A to Z claim

The buyer has shipped back the item and if I refund will it count towards my metrics?

I asked Amazon, but I'm not sure they even know

I may ship it back to the buyer

Re: Buyer Claim Denied
 

Yes, of course it will. All refunds, a-z and charge backs will add to your metrics.

Re: Buyer Claim Denied
 

The A to Z claim was denied and buyer still sent it back? Trying to make sure message is clear Kelly...

Re: Buyer Claim Denied
 

That changed a few months ago. 3 Important changes to favor sellers in the past few months

1) A to Z claims ruled in sellers favor do not count against your metrics

2) If you use Amazon to print a shipping label, and it show delivered but the buyer says that they did not receive it, Amazon will issue a refund to the buyer, but they do not deduct it from your seller account (I have had about 10 of these so far and it also saves me on having to get signature confirmation)

3) Amazon does not count First Class mailed items against your valid tracking metrics if you don't get tracking

Re: Buyer Claim Denied