eBay Suspended & PayPal Limited Forums - Can Buyer CANCEL a-z claim once opened?

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- - Can Buyer CANCEL a-z claim once opened? (https://www.aspkin.com/forums/amazon/99979-can-buyer-cancel-z-claim-once-opened.html)

okay	10-01-2016 11:11 AM

Can Buyer CANCEL a-z claim once opened?

Buyer opens claim (my fault on late shipping) requesting small partial refund so I'm trying to make a deal with buyer and give buyer a full refund instead and without any hint about the claim thru messaging. So far buyer loves my offer.

Anyway can the buyer cancel the az claim? And am I okay to fully refund or should I just partial refund within the claim request?
As far as metrics go..don't wanna hurt my rating any more.
Thanks!!

amzpro

10-01-2016 01:10 PM

Re: Can Buyer CANCEL a-z claim once opened?

Never refund after a claim is opened. Refunding is basically admitting guilt and an automatic loss of the claim.

Represent your side to Amazon and hope for the best.

okay	10-01-2016 10:24 PM

Re: Can Buyer CANCEL a-z claim once opened?

No I'd lose.
Anyways, I refunded.

At seller forums they say the buyer cannot cancel. Something like withdraw from it. And like you said it still effects metrics no matter what.

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All times are GMT -5. The time now is 11:11 AM.