AUS PayPal claims. Instant escalation

[pod]

So whats the deal with Australia PP and claims?

Seems buyers can open a dispute and escalate it to a claim 10 seconds later without seller getting a chance to resolve/reply/submit info/blink

Everywhere else the seller gets some breathing room I was sure.... This par for the course for AUS PP?

I do a fair bit of business there. But if I don't get any involvement in the process I will maybe think about dropping it from my route

[pod]

This seems like nonsense to me.

Starts with "not received"... And 2 minutes later goes from not received to SNAD

All in a matter of minutes:
Buyer: Dispute filed
Buyer: Dispute escalated to claim
Buyer: Dispute filed
Buyer: Item Not Received case switched to Significantly Not As Described case

"The buyer received this item and changed their dispute reason to Item Not As Described. Changing the reason automatically escalates the dispute to a claim"

This is off ebay sale

Now my only options is to refund. I cant fight the not received claim because it lasted 20 seconds... And now its SNAD. so if I fight it, he has to return it. But if he didn't receive it, how does he return it?

Issue the buyer a refund for the disputed amount of $xxx USD. The buyer must return the item(s).

Refund first, return later? this is a mess....

Why they made this so I'm not really involved is pretty dumb.