Germany sale - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > International eBay & Paypal Discussions > Australia eBay & Paypal

Australia eBay & Paypal General discussions about eBay.com.au Suspensions and Paypal.com.au limited accounts. This forum is geared towards AU.

Reply
 
Thread Tools
  #1  
Old 08-09-2013
Junior Member
 
Join Date: Jun 2013
Posts: 80
Thanks: 23
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 49%
iTrader: (0)
Default Germany sale

Sold a top , sent it to Germany. Buyer rejected the package and customs is sending it back to Australia. Buyer opened a dispute for non-receipt and has gotton their funds back. I appealed the case showing proof of receipt however PP has rejected it saying the parcel is coming back to me. I seem to always be out of pocket for non-delivery of goods. Even if the parcel comes back to me I've lost p&h fees. Is there a way to get a reimbursement from PP? Say I reject the parcel when it arrives?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 08-09-2013
MM78's Avatar
Executive [VIP]
 
Join Date: Sep 2010
Posts: 14,135
Thanks: 1,107
Thanked 4,805 Times in 3,328 Posts
Activity: 2%
Longevity: 71%
iTrader: (4)
Default

When you say top...do you mean a laptop? Sorry my Aussie slang isn't up to par!
Did you contact the customer to find out why they rejected the package?
Reply With Quote
  #3  
Old 08-11-2013
Junior Member
Threadstarter  
 
Join Date: Jun 2013
Posts: 80
Thanks: 23
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 49%
iTrader: (0)
Default

Quote:
Originally Posted by MM78 View Post
When you say top...do you mean a laptop? Sorry my Aussie slang isn't up to par!
Did you contact the customer to find out why they rejected the package?
Top as in clothing top. They didn't say why. Can I get reimbursed by Paypal if I reject the return?
Reply With Quote
  #4  
Old 08-12-2013
Executive [VIP]
 
Join Date: Dec 2010
Posts: 3,385
Thanks: 238
Thanked 762 Times in 564 Posts
Activity: 3%
Longevity: 69%
iTrader: (0)
Default

Shipping fees are the responsibility of the shipper. Paypal has nothing to do with customs enforcement or rejected packages from the buyer. In other words, you have better luck in getting a great white shark to eat his/her veggies than getting any reimbursement from paypal on that.

Its not paypal's responsibility.
Reply With Quote
  #5  
Old 08-12-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 41,970
Thanks: 5,467
Thanked 8,997 Times in 7,022 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default

Quote:
Originally Posted by munchkinxx View Post
Top as in clothing top. They didn't say why. Can I get reimbursed by Paypal if I reject the return?
Why? That is between seller and buyer.

I am more concerned about the shipping internationally.

Is it really necessary for you to do so?

That can be where your issues happen many times.

Did the buyer know they were responsible for duties & customs fees?
Your listing must clearly define that.

Be careful for the future as you surely do not want to be out of pocket for such sales.

Reply With Quote
  #6  
Old 08-12-2013
Junior Member
Threadstarter  
 
Join Date: Jun 2013
Posts: 80
Thanks: 23
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 49%
iTrader: (0)
Default

Quote:
Originally Posted by yotano211 View Post
Shipping fees are the responsibility of the shipper. Paypal has nothing to do with customs enforcement or rejected packages from the buyer. In other words, you have better luck in getting a great white shark to eat his/her veggies than getting any reimbursement from paypal on that.

Its not paypal's responsibility.
Even though the buyer didn't receive their purchase there's seller protection when seller's can provide proof of receipt for sending the goods.

Quote:
Originally Posted by GreenBean™ View Post
Why? That is between seller and buyer.

I am more concerned about the shipping internationally.

Is it really necessary for you to do so?

That can be where your issues happen many times.

Did the buyer know they were responsible for duties & customs fees?
Your listing must clearly define that.

Be careful for the future as you surely do not want to be out of pocket for such sales.

Yea I might stop selling to countries with problems. Kinda getting tired with parcels not getting delivered.
Reply With Quote
  #7  
Old 08-12-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,951
Thanks: 4,603
Thanked 7,063 Times in 6,434 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

Quote:
Originally Posted by munchkinxx View Post
Top as in clothing top. They didn't say why. Can I get reimbursed by Paypal if I reject the return?
No PP wont reimburse this.
Reply With Quote
  #8  
Old 08-12-2013
GreenBean's Avatar
Executive [VIP]
 
Join Date: Sep 2007
Posts: 41,970
Thanks: 5,467
Thanked 8,997 Times in 7,022 Posts
Activity: 0%
Longevity: 95%
iTrader: (6)
Default

Quote:
Originally Posted by munchkinxx View Post
Even though the buyer didn't receive their purchase there's seller protection when seller's can provide proof of receipt for sending the goods.
.
No that is not how paypal will see this.
__________________
Ever look at someone and think “WhyTF has no one hit you with a shovel yet?
Reply With Quote
  #9  
Old 08-12-2013
Executive [VIP]
 
Join Date: Dec 2010
Posts: 3,385
Thanks: 238
Thanked 762 Times in 564 Posts
Activity: 3%
Longevity: 69%
iTrader: (0)
Default

Quote:
Originally Posted by munchkinxx View Post
Even though the buyer didn't receive their purchase there's seller protection when seller's can provide proof of receipt for sending the goods.
That only works when the buyer gets the package in hand, not for returned or refused packages. I think you might be confused with something else.
Reply With Quote
  #10  
Old 08-12-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,951
Thanks: 4,603
Thanked 7,063 Times in 6,434 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

Hope you get your parcel back regardless - just resell and move on
Reply With Quote
  #11  
Old 08-20-2013
Junior Member
 
Join Date: Aug 2013
Posts: 59
Thanks: 14
Thanked 2 Times in 2 Posts
Activity: 0%
Longevity: 47%
iTrader: (0)
Default

yes, hope you got /get the parcel back -what happens if you don't ?

Is this why some sellers have restocking fees?? Although not sure how that would even work into a case like this ? ugh -its all so wrong.
Reply With Quote
  #12  
Old 08-20-2013
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,951
Thanks: 4,603
Thanked 7,063 Times in 6,434 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default

Quote:
Originally Posted by trains View Post
yes, hope you got /get the parcel back -what happens if you don't ?

Is this why some sellers have restocking fees?? Although not sure how that would even work into a case like this ? ugh -its all so wrong.
Not much you can do but wait it out. If you dont get it - you can do an inquiry with your post office IF you have insured it/tracking on it - if not...you're not in a good stance to do much
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Fulfillment in germany john456 Dropshipping & Wholesale Suppliers 5 03-16-2015 08:28 AM
Hi from Germany monad Introductions 2 07-15-2012 07:42 AM
Hello from germany sfa Introductions 3 09-14-2011 01:37 PM
Hello from Germany ;) dimokkk Introductions 3 05-31-2010 02:58 PM
Ebay Germany itaathome eBay Suspensions 10 06-11-2008 08:17 PM


Aspkin Group

All times are GMT -5. The time now is 08:29 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts