Cashplus took my money

adrian44 · #1 08-30-2014

I've had an express account for about two years, and there is a limit on the total accumulated amount of money you can add to this card before you will need to upgrade. I didn't keep track of the amount and when I deposited £250 last week they sent me an email that I have exceeded the total allowed by £246 and that I need to upgrade and verify things.

My account now only shows £4 balance, and the rest (£246) seems to have disappeared. I tried calling them but they kept me on hold and after wasting 35 pounds on that expensive number I didn't get a live person to talk to.

What can I do to get my money now without upgrading? I don't care if they close the account, but I need that money back. What should I do?

Geegee83 · #2 08-30-2014

Maybe they sent it back to PayPal?

Why did you spend £35 on a phone call? How long were you waiting? Can you email them?

oompaloompa · #3 08-30-2014

alot of phone contracts include premium 0871 numbers, so there is NO excuse to have to pay that much for a phone call!!!!!

did the bank balance ever show the full amount money? It could be it was rejected/never added,

what does paypal balance show? any notices from them...>..if it was last week the bounced money emails may show up soon....

adrian44 · #4 08-30-2014

Paypal is not involved. I topped up the cash plus card at the post office and have the receipt. Can I make a compliant or a claim at the post office? Cash plus only shows the £4 I was still allowed to add before reaching the limit, and the rest has disappeared and is not showing anywhere. Any advice is much appreciated.

oompaloompa · #5 08-30-2014

you topped up with cash? Would have thought it was up to MCP to reimburse you, is there a name and address difference/issue re reimbursement? I expect they would want to reimburse you in a non cash way....

adrian44 · #6 08-30-2014

Quote:

Originally Posted by oompaloompa

you topped up with cash? Would have thought it was up to MCP to reimburse you, is there a name and address difference/issue re reimbursement? I expect they would want to reimburse you in a non cash way....

Can you please elaborate? What is MCP and how do I go about requesting a refund? The name is fine, changed my address though since I applied for cash plus.

oompaloompa · #7 08-30-2014

I call it mycashplus mcp, so what I mean is there are various funding sources eg bank/wages etc etc, are any in place for a refund? what you need to find out is if refund must only be done via the way it was paid...

adrian44 · #8 08-31-2014

Thanks for advice. £15 more pounds wasted being on hold and unable to get a living person. This is just..... :(

JamesNorth101 · #9 08-31-2014

MyCashPlus is only 10p a minutes from most landlines. You are either ringing from a mobile or being a bit OTT with the call charges.

Nearly all UK phone service provider can offer unlimited calls to 0871 number for a fixed monthly fee (about £5). No need to pay anymore than that.

rsot · #10 08-31-2014

Do you have access to online statements perhaps?

GreenBean · #11 08-31-2014

Quote:

Originally Posted by adrian44

Thanks for advice. £15 more pounds wasted being on hold and unable to get a living person. This is just..... :(

I thought you are in Eire?

That might be the reason for the extra costs.

Have you ever downloaded their app?

You can check info quicker there.

kiwp · #12 09-01-2014

£15 lol me??? 600 wasted

kiwp · #13 09-01-2014

soo you got all your fund and just $15 wasted you are lucky then to se half of your money