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  #1  
Old 08-10-2014
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Default DH Gate: no refund

Ok so I bought a dress through DHGate on March 19. I got the dress and tried to try it on and it was horribl made, the two parts were two different sizes (not to mention the ad didnt say it was two parts) anyway I started the return process on April 29. On May 15 a return aggreement was reached, on May 23 I sent the pic of the return package per their request, on June 10 I received a message that said I would receive my refund in 2 weeks, on july 1 I receive a message saying the refund was complete and I'll see my money in 10-15 days, on july 19 still no refund so I sent them a message, they said it must be the credit card companies issue (I used paypal ). On july 23 I sent them a message saying no it wasnt the credit card companies problem and that I paid by paypal. On july 24 they said the 10-15 days wasn't up yet and wait till after july 29. Well I still have no refund so I sent them an email today saying that. Now what can I do? I feel like I'm going to get an email back saying to just wait another 10-15 days because they looked and its coming.
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Old 08-11-2014
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Default Re: DH Gate: no refund

Can you file with PP as item not as described? I'm not too familiar with paypal's procedures for non ebay items?
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Old 08-11-2014
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Default Re: DH Gate: no refund

You could file with PP as item not as described and paypal will look into it .

Anway buying a dress from oversea is not a smart idea,it is not a standard item like apple iphone 5 that you could know it fit for you or not before you buy.
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Old 08-11-2014
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Default Re: DH Gate: no refund

Quote:
Originally Posted by summtyme View Post
On july 23 I sent them a message saying no it wasnt the credit card companies problem and that I paid by paypal. On july 24 they said the 10-15 days wasn't up yet and wait till after july 29. Well I still have no refund so I sent them an email today saying that. Now what can I do? I feel like I'm going to get an email back saying to just wait another 10-15 days because they looked and its coming.
Did you pay with credit card via paypal or with funds in your paypal account.

Important to know that.
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Old 08-11-2014
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Default Re: DH Gate: no refund

Quote:
Originally Posted by summtyme View Post
Ok so I bought a dress through DHGate on March 19. I got the dress and tried to try it on and it was horribl made, the two parts were two different sizes (not to mention the ad didnt say it was two parts) anyway I started the return process on April 29. On May 15 a return aggreement was reached, on May 23 I sent the pic of the return package per their request, on June 10 I received a message that said I would receive my refund in 2 weeks, on july 1 I receive a message saying the refund was complete and I'll see my money in 10-15 days, on july 19 still no refund so I sent them a message, they said it must be the credit card companies issue (I used paypal ). On july 23 I sent them a message saying no it wasnt the credit card companies problem and that I paid by paypal. On july 24 they said the 10-15 days wasn't up yet and wait till after july 29. Well I still have no refund so I sent them an email today saying that. Now what can I do? I feel like I'm going to get an email back saying to just wait another 10-15 days because they looked and its coming.

Buying sight unseen, overseas, on a wholesalers portal for a singular sale?

I would expect your refund would be on the bottom of the merchants to do list.

Also PayPal cannot be used through DHgate to my knowledge.

And if you did use PayPal for payment - wouldn't a dispute through PayPal be more effective?
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Old 08-11-2014
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Default Re: DH Gate: no refund

Quote:
Originally Posted by bananaappeal View Post
And if you did use PayPal for payment - wouldn't a dispute through PayPal be more effective?
time might be running out for this for the OP, sadly.

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Old 08-11-2014
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Default Re: DH Gate: no refund

Are you dealing with DHGate or with the SELLER on DHGate?

Many times, DHGate sellers will try to delay you in order to "run out the clock" on filing with DHGate for a refund.

If you have not opened a dispute with DHGate itself, I would do so immediately.
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Old 08-12-2014
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Default Re: DH Gate: no refund

Paying with own credit card allows for some fraud protection, in general
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Old 08-12-2014
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Default Re: DH Gate: no refund

wow, none of knew that before.

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Old 08-12-2014
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Default Re: DH Gate: no refund

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Originally Posted by GreenBean View Post
wow, none of knew that before.

Some didn't
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Old 08-12-2014
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Default Re: DH Gate: no refund

With DHgate the money is not released to the seller until buyer completes said transaction and is happy.

I would have just kicked up a storm with the selling agent demanding full refund etc, threats with going further through DHgate dispute system and most of all FB.

These agents are much like eBay sellers.. so FB and disputes are not desired.

Though OP should read through the sometimes confusing T and C's any decent agent would have on is sale ad regarding refund/returns etc.

Ive found with DHgate/Aliexpress the shinier your seller REP is - the heavier your requests and demands hit.

They are majority wholesale website and aim to keep high spenders happy and non spenders could get pushed aside.
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Old 08-13-2014
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Default Re: DH Gate: no refund

Quote:
Originally Posted by bananaappeal View Post
They are majority wholesale website and aim to keep high spenders happy and non spenders could get pushed aside.
Rough but logically so...since non spenders dont spread their $
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Old 08-13-2014
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Default Re: DH Gate: no refund

Only rough for low spenders.

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Old 08-13-2014
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Default Re: DH Gate: no refund

If you paid via credit card you can always peruse further action via the credit provider/bank.
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Old 08-15-2014
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Default Re: DH Gate: no refund

Quote:
Originally Posted by drphilly View Post
If you paid via credit card you can always peruse further action via the credit provider/bank.
Definitely the message conveyed
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Old 08-15-2014
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Default Re: DH Gate: no refund

Quote:
Originally Posted by drphilly View Post
If you paid via credit card you can always peruse further action via the credit provider/bank.
Of course we DO need the OP to come back to share the wisdom...

oops!

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  #17  
Old 08-16-2014
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Default Re: DH Gate: no refund

Another flyby poster :(
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Old 08-16-2014
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Default Re: DH Gate: no refund

But you are here to let us ALL know.

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Old 08-17-2014
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Default Re: DH Gate: no refund

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