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  #1  
Old 01-08-2017
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Default Ebay MC011 Restriction

Dear Members,

I am new to stealth platform, After following this forum from last few days I decided to join and take your expert advice regarding the ebay and paypal issues we are facing.

We have a ebay account that was restricted on Dec 07 due to MC011, We had a lot of cases opened almost 100 cases from the buyers due to the late shipment and lost items. Ebay has advised us to resolve the cases and upload the tracking info for each transaction. We have managed to resolve all the cases.

Before this Paypal put our account in review on Dec 01, They asked for several identity docs, courier invoices and supplier invoices, we have provided all the docs they requested. They eventually closed our account Dec 28 after having all the docs and stating that your account is high risk. They are holding all our funds for 180 days. They are not even releasing the ebay fee and suggesting you have to wait for 6 months and arrange ebay fee from elsewehere.

Now ebay is asking to resolve all the paypal issues and cases before appealing the restriction. Paypal has already closed the account although there are no opened cases.

Questions:
=========
  • We are not sure if ebay is aware that paypal account is closed or not ? and in this situation should we tell them as they may close the ebay account also or should we just unlink the paypal account and attach the other paypal account?
  • How we can appeal the MC011 and what usually ebay do in response to this restriction, can they close our account.
  • Ebay Fee is already late and we have not paid Nov and Dec Fees, What is the impact, Fee for Nov and Dec is 10000GBP, Can we ask them to get it from Paypal as paypal is holding around 30000GBP.
  • Please advice any other care points in this situation

We need some expert suggestion in this case so we can deal with them properly. This account is power selller account having feedback of 5500+ . We will highly appreciate your early and professional advice.

Thanks in advance,
Kash
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  #2  
Old 01-10-2017
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Default Re: Ebay MC011 Restriction

After resolving all the cases did eBay lift the restrictions form MC011?
You should call eBay to tell them about the situation with your Paypal if you sort it out somehow and your restrictions are lifted add another Paypal and pay the fees.
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Old 01-11-2017
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Default Re: Ebay MC011 Restriction

Received the same mc011 restriction, paypal has made there decision to hold your money and you will not receive it no matter what for 180 days so there's no way around that and that limitation was probably connected to your mc011 ebay limitation. It seems that all done by ebay during the appeal process is ask for more information or state that they do not have enough, all you can do is submit the files requested and see what they say, i finally gave up and switched to stealth
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Old 01-11-2017
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Default Re: Ebay MC011 Restriction

Take a hit, wait for funds then turn to stealth!
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Old 01-11-2017
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Default Re: Ebay MC011 Restriction

Thanks for the replies, If the stealth is the way forward ? I believe there are two options either purchase a ready made account from stealthshop or create your own after reading the guide. If we go with first option, the accout will be on someone else name, is this correct ? how the process work and if the verification docs are required by paypal or ebay at later stages how that can be provided ?

Please advise.

Thanks
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Old 01-12-2017
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Default Re: Ebay MC011 Restriction

Anywhere we can get Certificates of Authenticity for Signed albums ?
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Old 01-12-2017
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Default Re: Ebay MC011 Restriction

Quote:
Originally Posted by g24ary View Post
Anywhere we can get Certificates of Authenticity for Signed albums ?
If it did not COME with the signed albums, then you are implying a f*ke Certificate....forum isn't about that....
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