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-   -   how to manage returns on a stealth (https://www.aspkin.com/forums/ebay-discussion/103337-how-manage-returns-stealth.html)

jackdanielsbtch 01-09-2017 08:49 AM

how to manage returns on a stealth
 
Can't use real address because it'll be linked, what do I do? Don't want to lose out on my item

JamesNorth101 01-09-2017 09:09 AM

Re: how to manage returns on a stealth
 
Send them a prepaid postage label

They can pop the item into the prepaid label. You get your item back, buyer is happy as they don't have to pay postage and eBay/PayPal never see your return address so its win win

aalexander 01-10-2017 01:09 AM

Re: how to manage returns on a stealth
 
For me personally if it's a low value item I often let the buyer keep the item and just give them an instant refund.
Otherwise prepaid label is the best option, however I have had one or two buyers in the past complain to ebay because the returns address on the label didn't match the one ebay have on file (this was on business account).

plumsake2 01-10-2017 05:29 AM

Re: how to manage returns on a stealth
 
If you're selling high value items, or otherwise items you want returned to you then you should consider renting a new address. Something like a PO box, or local mail rental company is a relatively cheap way (about $5-10 a month) to get a new address.

One of my local post offices charges $60 for 12 months for the smallest size PO box, which works out to be $5 a month.

NewYork 01-10-2017 07:04 AM

Re: how to manage returns on a stealth
 
I know that a lot of my 2-cent-solutions sound like I'm the captain of a sinking dinner boat who still wants a good Yelp review, but this again is one of those things where I personally go above and beyond with the refund option, whether it's a scammer, jerk, or just a legit problem.

Giving them the option to keep all the money or such a steep discount that they will be too tempted not to keep it as is, often not only simplifies things and keeps them happy (for when they leave FB), but also keeps you from having to give an address for them to mail it back. A lot of times when they open the "return request" thing, the sl6+th address pops up in there, and it's not something you can alter once they open the return. Sometimes they are directed (or choose) to send it to E+by and then THEY want an address from you.

Plus, when you add up all the losses you take over the course of a year doing it this way, I'm sure it's still a very small percentage of what it would cost to open and maintain the cheapest of address solutions.

Of course, if you have higher dollar items and serious partial refunds are not something you can live with, and address might be worth getting just for this reason.

So if you ever buy from me and even hiccup during the transaction, prepare for a generous partial discount. :)

richie2065 01-10-2017 01:12 PM

Re: how to manage returns on a stealth
 
message them your return address details through to their email as you have their details when they paid via Paypal!!...BOOM
Never had a problem


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