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Old 01-28-2017
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Default "Doesn't seem authentic"

So I got my first one of these today. I sell authentic merchandise, but I just had a buyer request a return and the reason was "doesn't seem authentic."

Does this raise a flag to eBay?

Seems crazy if it does, considering any buyer could just claim this, despite it being true.
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Old 01-28-2017
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Default Re: "Doesn't seem authentic"

Quote:
Originally Posted by jmag91 View Post
So I got my first one of these today. I sell authentic merchandise, but I just had a buyer request a return and the reason was "doesn't seem authentic."

Does this raise a flag to eBay?

Seems crazy if it does, considering any buyer could just claim this, despite it being true.
If you get enough of those....yeah. A few questions:
1. Is or can this item be phaked?
2. Is it easy or hard to tell the difference between a phake or real item?

You should contact the buyer and ask why they think the item is phake? Also, if the buyer returns the item best check and see if the buyer doesn't send you a phake in place of your item.
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Old 01-28-2017
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Default Re: "Doesn't seem authentic"

Quote:
Also, if the buyer returns the item best check and see if the buyer doesn't send you a phake in place of your item.
That was my first thought as well.
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Old 01-28-2017
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Default Re: "Doesn't seem authentic"

it happens. nothing to be scared of unless you receive tons of them.
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Old 01-28-2017
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Default Re: "Doesn't seem authentic"

Thanks for the help guys.

@MM78 Yeah it can be phaked. I checked the return and it's definitely my item. I guess they just used it as an excuse to return it. I just don't want a red flag from eBay for no reason! :(
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Old 01-28-2017
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Default Re: "Doesn't seem authentic"

I just email return shipping label asap and refund the money as soon as it shows shipped back to me. eBay sends the thank you for dealing with this in a timely manner etc email. Buyer gets money back fast everybody is happy.
Just started ship station so I will be trying out the print return label with shipping label method. Still haven't figured the cost of that yet.
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