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Selling Hold n Account. Should I call eBay?
 

2 weeks old Stealth account. Got the message below today. Can't list... Should I call them?


In order to keep eBay a safe and trustworthy environment, we regularly review marketplace activity. As part of our review, we've temporarily placed a selling hold on your account. This hold will prevent you from listing new items.

To remove the hold on your account, please contact a member of our customer service agents who will happy to assist.


We appreciate your cooperation in confirming your information as soon as possible and welcome you as a valued member.

Re: Selling Hold n Account. Should I call eBay?
 

If you want to carry on using the account then your going to need to.

Make sure you have all your account details to hand when you contact them :)

Selling Hold n Account. Should I call eBay?
 

I literally JUST had this issue on a stealth account today. Account is a month old and it's only listed/sold one item. Was nervous but figured I'd give it a shot. Called in, played dumb and confused as to why I got the error, and then a sigh of relief. Rep had me try reposting over the phone twice and the second time the new item I wanted to post went ahead and posted. Thanked the rep and the call was over.

Calling in can be nerve racking but sometimes it's necessary. As mentioned by the other user, do have to account info handy as they will want to ask/confirm a one or two things.

Re: Selling Hold n Account. Should I call eBay?
 

If you have the original phone I recommend you have that handy also. A friend of mine had this problem a few months ago and the rep said something like "we just need to call you back to make sure the account hasn't been compromised". I spoofed the number to call in so that account is now gone.

Re: Selling Hold n Account. Should I call eBay?
 

funnily enough i also got that restriction today. Coincidence?? i think not!

I had to contact them and turns out they just wanted to confirm the details on my account,

Re: Selling Hold n Account. Should I call eBay?
 

For a U.K. account or a USA account?


Did you notice the flags of the other users?


Let us wait for more UK users to post before making a panic, please.

:typing:

Re: Selling Hold n Account. Should I call eBay?
 

They have cycles of high enforcement, maybe we're in one of them...

Re: Selling Hold n Account. Should I call eBay?
 

Two of my stealth accounts got hit with this today as well.....

Hello i have a same problem tell me please what kind of details they wanted from you. wanna be ready before i gonna call them thaks a lot waiting for your reply.

Re: Selling Hold n Account. Should I call eBay?
 

I ended calling eBay and was able and the rep was able to fix the issue over the phone. Now its all good.

Re: Selling Hold n Account. Should I call eBay?
 

Just out of curiosity....how did the phone conversation with the rep go? Any of you who experienced this?

I stated above I had two of my accounts dinged with this on the same day. I haven't called in yet because I have a number of other accounts doing fine. However, I'd like to clear them soon.

I haven't had to call into eBay on something like this since MC010 about 6 years ago. I'm usually good at staying under the radar.

Don't want to get tripped up on something simple. Just need the basic account info or do I need to get ready to submit docs? Other people would probably appreciate the info as well.

Thanks in advance,

AlphaVersa

Re: Selling Hold n Account. Should I call eBay?
 

These forums used to be soooo much more active....

Re: Selling Hold n Account. Should I call eBay?
 

Fernando534 hasn't logged into the forum for 2 weeks now

Re: Selling Hold n Account. Should I call eBay?
 

Thanks man. I mean in general. I've been around here for 10 years. Mostly lurking. Seems people don't post as much anymore. Maybe just my perception. Love the forums tho. Before this place existed it was complete solo trial and error. Just wish people were more active. I know fernando wasn't the only one effected by this.

Re: Selling Hold n Account. Should I call eBay?
 

An update. I called in on one of my two accounts. They tried to run my info through public records and the answer came up as "none of the above". The agent did not accept this and wants documents. Will have to see how this plays out further. Just wanted to update.

Re: Selling Hold n Account. Should I call eBay?
 

Just your perception - this forum is active and knowledgeable as ever :)

Re: Selling Hold n Account. Should I call eBay?
 

@OP
yes, call ebay
they will ask general questions about what your plans are and the items(s) you are selling. it is usually very straight-forward and easy to go through.
if they try to ask personal database questions, then just make an excuse to get of the phone and call back later

Re: Selling Hold n Account. Should I call eBay?
 

I suppose most agents don't check previous notes left huh? :clap:

Re: Selling Hold n Account. Should I call eBay?
 

There is very little chance they will find you in the database if you are using a f a k e name...most likely they will find nothing and ask you to provide ur previous address... :ranger::ranger:

Re: Selling Hold n Account. Should I call eBay?
 

Dont know, dont care. Maybe half the agents dont bother with leaving notes. All I know is that it works most of the time.

Re: Selling Hold n Account. Should I call eBay?
 

So, I called back. Got another person on the phone and had a whole sob story ready. By the end of the call, not only was the account reinstated but my listings were raised 400%. Not bad huh? Actually, both accounts are back in biz again. It helps to sound confident, confused, and be nice. At the end of the day, they are people too.