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Below Standard - What should I do?
 

Re: Below Standard - What should I do?
 

Wow 7 out of 22 is hefty.

I'd sell as much as you can for the next couple months on this account to try to balance it out.

But you'd have to sell a few hundred items to get out of below standard. If you don't think you can do that then trash that account and get a new one.

Re: Below Standard - What should I do?
 

Well I have sold 71 Items within' just one day, the problem that i'm suffering is that I get really low views on my listings now. Not sure what's happening since I'm not below standard yet...

Re: Below Standard - What should I do?
 

Would work buying some ⊗⊗⊗⊗ positive feedbacks now?

Re: Below Standard - What should I do?
 

In the US they usually lower your search rating when this happens.

That's a pretty hefty percentage to overcome.

Probably should start other accounts and have them ready to go in case they close you down in 90 days.

Re: Below Standard - What should I do?
 

Your eBay account is already dead, no 2 ways about that

How did you even get a 33% defect rate when you cancelled 7 items ?? I cancelled 6 item (you cancelled 7) and i only got a 6% defect rate

When i had the below standard it took me months to be above standard

I use to sell about 200 items per day but when i went below standard, i would be lucky if i sell 1 item every 4 days

It took me 5 months to get to above standard

Re: Below Standard - What should I do?
 

It depends on total items sold...

He is 7 out of 22

You must have had 6 out of a way larger number. I don't want to do the math lol

Re: Below Standard - What should I do?
 

Damn thats so sad. I should never have cancelled the order but just contact the buyer to cancel by himself.

I should get a new account so, prolly the best option over here. :(

Re: Below Standard - What should I do?
 

For eBay whenever I have to cancel a transaction I ALWAYS put it was the buyer who wanted to cancel, then I simply message the buyer explaining that I have to cancel the transaction and they have yet to deny the cancelation request.

Canceled + no mark on my account.

Re: Below Standard - What should I do?
 

I will move into a new account.

Can I create an US eBay account and put high limits on it and then change it into my own country with my personal information (only changing country)?

Re: Below Standard - What should I do?
 

I also do that with my accounts. I've been in below standard on one of the best accounts I have. It's preety hard to go back to above standard. Worse I was below standard in Global only and top-rated in the US.
If I was you I would go with different account.


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Re: Below Standard - What should I do?
 

Try to get it up quick too, they can limit you for that.

Re: Below Standard - What should I do?
 

Never tried changing country - you can log into the eb specific to your country and sell however.

Re: Below Standard - What should I do?
 

Wow. I have never seen a Defect Rate so high. Always try to avoid cancellations on amazon but if necessary, mark as Buyer Canceled.

Re: Below Standard - What should I do?
 

Hi Guys,

I saw this thread and thought i'd chime in and ask for your wisdom.

I have got 6 defects over 12 months on my ebay account, with a defect rate of 5% currently.

My account has been marked as a "below standard" - unfortunately the reason for 2 of the cancellations was that the buyers seemed to be abroad and had managed to buy my items even though I was sure I had made the selling domestic only.

2 were for items when it came to sell I did a further test (the stuff is legacy computer equipment) and I wasn't happy with the condition of the item going out and apologised to the buyer and explained that I didn' think it was worth the money being charged and I refunded them.

The other two were dodgy buyers.

Can you guys advise on what will happen to my account ? I can still sell just now - but if my rating doesn't improve is the account suspended or cancelled?

I'm not a big seller on ebay - just the odd thing that is surplus for the business.

I have 5/5 on all ratings but the lady from CS said this doesn't matter.

Could anybody help please?

Cheers!

Re: Below Standard - What should I do?
 

I don't know about the UK, but in the US you'd be toast, finished.

Stop selling on this account, use another one, and wait the year for the defects to drop off.

Re: Below Standard - What should I do?
 

Don't worry, you won't be suspended

I've been there before

Just show improvement every month, they will not disturb you

You need to sell like 200 more items to be above standard

Every month try to sell more than you sold last month and don't cancel a transaction or get any defects, you will be fine

Note : you listings will disappear to the last page on search result making it hard for buyers to see

Re: Below Standard - What should I do?
 

HI guys,

Thanks for taking the time to reply.

Yeah I did quick math and noticed that i'd need to sell an awful lot to dilute the defect rate down.

There's no way I have enough stuff to sell 200 items. Also they have reduced the amount I can list from 100 to 20 - so I sort of think they want rid of me lol.

I had figured the account was done for when I saw i'd gone up to 5% - it was a daft thing todo but I had no idea that cancellations caused such serious problems....

Its my fault for not reading the full terms and conditions as I should have - i've been on ebay since like 09 and it must be a nightmare for the folk who use it constantly changing - I thought I was doing well as I have 5/5 on all my star ratings and 100% feedback.


I think I will just wait for the 12 months to pass and wait for them to drop off.


It says here that I have 90 days and every month should shown improvement in the metric of defects.

So I was going to ask finally, even if I don't sell the amount to bring me back into the 2% zone - if I don't have any more defects would this count as improvement and I might not be suspended?

Thanks again

Re: Below Standard - What should I do?
 

Thanks for confirming what I thought to walk away from the account in the meantime.

Re: Below Standard - What should I do?
 

I'm sorry if i posted to the wrong thread, but would like to ask some advice on this Below Standard thing,

https://image.prntscr.com/image/07d0...1061fc69e9.png

any advice/help/tips on how to get away from this? would really appreciate it. Thank you

Re: Below Standard - What should I do?
 

Yeah

1. don't let cases close without resolution any more. That never needed to happen.
2. when you get close to falling below standard top using the account. Don't take the risk of that one last defect pulling it under.
3. If one of these is going to fall off soon you may be all right... still, this close to the edge, you should stop selling on this account until you're safer.
4. Figure out why you had the defects, and stop doing whatever it is that caused it or start doing whatever you didn't that caused it.

Re: Below Standard - What should I do?
 

Anyone got some solution for this, please? :(

Re: Below Standard - What should I do?
 

or should i move on and create a new account? :(

Re: Below Standard - What should I do?
 

Get a few new accounts going - rotate sales - give good service - avoid repeating problems.

You have asked questions and have gotten answers for you to consider.

Not many people are going to keep walking you through your issues - i'm just saying. Forum people can be busy in their business too....