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Possible PayPal Dispute, Will I Be Able to Win HELP
 

I sold an item on eBay with my stealth account over 3 months ago. I received a message today from the buyer saying the item is damaged. He admitted to damaging/breaking it in the message he sent me. Obviously it is past the 30 day return from eBay, but I am sure he will attempt to open up a PayPal dispute (since it is stupid 180 days now). Is there any chance I could win this case if the messages in eBay prove that he was at fault? Basically the item is useless and would have to take a loss on the item. Any advice would be appreciate thanks!

Re: Possible PayPal Dispute, Will I Be Able to Win HELP
 

Well you can definitely expect them to try....otherwise why would they contact you about it being broken? If you have the message saved I would take a screenshot of that specific message and have it ready if they do open a case.

Re: Possible PayPal Dispute, Will I Be Able to Win HELP
 

If they messaged you through EB email you MIGHT win this one, but you'll have to talk to a rep live and get them to look at the message and manually close it.

Re: Possible PayPal Dispute, Will I Be Able to Win HELP
 

Thanks for the reply! They threatened on eBay talking about they will get their money back via Paypal or credit card chargeback. I don't think paypal has live chat to explain, which means I would have to call in with my stealth phone and explain the situation? Or is it just easier to tell them to ship it back and I will give a refund? This is why I hate paypal...

Re: Possible PayPal Dispute, Will I Be Able to Win HELP
 

Hello
In my opinion you are an experienced salesman and I want to ask you a question
Did you start with such questions and how did you get out of them? :)

Re: Possible PayPal Dispute, Will I Be Able to Win HELP
 

MM78 - Gave you good advice. I think that's what you should do.
Describe what came of it then