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Ebay doesn't extract info off PDF files??
 

When my customers wanted to send items back, I used to send return labels by either e-mailing them the label or uploading to Ebay (Labels were 90% of the time purchased through Ebay).


I just opened all of my returns on Ebay and checked their details. Ebay is only showing the address the item was sent back to and no name next to it.


What drew my attention is that you can search your returns by 4 different methods on Ebay - that is using one of the following:

1. By browsing the type of the return (e.g: closed,open,sent, in processing...etc).

2. By the username of the customer.

3. By the article's number.

4. By tracking's number.


As you can see, you can't look up a return by the address it was sent back to or the person.

I used to upload return labels that don't have any tracking information at all. Just a barcode and address information.

Now that all my returns have been closed, I can't see the label I uploaded to Ebay at all. Do you think Ebay purges these return-labels once the return process is closed?


Ebay knows the address where the item was sent back because the label was purchased via Ebay. I think when you just upload a PDF document to Ebay, they won't extract info out of it. The reason I am starting to believe this is because when you want to upload a return label, Ebay asks you with what courier the item is going to be sent back and if you have a tracking number or not.

If they were extracting info, why would they ask me to choose with what courier and what the tracking number is.


What is your experience with this?

Re: Ebay doesn't extract info off PDF files??
 

The return address that shows in the return details is the return address on your account. Ebay isn't extracting info they're just looking up the tracking you provide.

You upload the tracking number + courier to the return case. That way when the return is picked up and starts moving you can track it from the return.

Re: Ebay doesn't extract info off PDF files??
 

I don't recall setting up a return address for my Ebay account! I just signed up with my address.

When a customer started a return process, I just bought the return label through Ebay (entered the return address manually) and then uploaded it to Ebay with no tracking info at all.

Re: Ebay doesn't extract info off PDF files??
 

My bad. I thought you were saying you chose the option to upload your own tracking number, not to purchase through eBay. I'm having a hard time understanding what the problem is here.

To answer your question "are return labels purged?", yes they are after a few weeks.

Do you use different return addresses for different shipments or something?