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eBay took the loss?

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  #1  
Old 02-15-2018
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Default eBay took the loss?
I have never seen something like this but it might be usual for people selling 100s items a month and having cases opened for not received item.

My story short:

- sold an item on ebay.com, shipped with tracking
- after a few weeks customer opened case for item not received
- trakng shows item delivered since 10 days

eBay yesterday closed the case leaving the money in my account and refunding the buyer at eBay cost

Is it really the way it usually works or is something odd?
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  #2  
Old 02-15-2018
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Default Re: eBay took the loss?
I have that happened a few times on new ebay accts.
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  #3  
Old 02-15-2018
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Default Re: eBay took the loss?
ebay does truly do this.

They truly do.

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  #4  
Old 02-15-2018
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Default Re: eBay took the loss?
Doesn't happen all the time, but so long as you have followed their policy for delivery then it does happen now and then
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  #5  
Old 02-15-2018
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Default Re: eBay t
Quote:
Originally Posted by JamesNorth101 View Post
Doesn't happen all the time, but so long as you have followed their policy for delivery then it does happen now and then
Like a Christmas present when they make it happen.

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  #6  
Old 02-15-2018
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Default Re: eBay took the loss?
Makes a change from them being the Grinch!
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  #7  
Old 02-15-2018
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Default Re: eBay took the loss?
it just a one time courtesy ebay offer to new buyers, if buyer misuse it they close the account
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Old 02-15-2018
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Default Re: eBay took the loss?
@OP - This was a clear cut case of a seller being covered by seller protection. It's not uncommon - it's their policy.
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Old 02-15-2018
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Default Re: eBay took the loss?
It happens, celebrate! You're today's lucky winner!
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