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ebay cases - how to automatically deal with them
 

Hi!

I just found that selling internationally it's being hard dealing with ebay cases all the time, and it's easy to have your account in bad standing.
I take the work to put all tracking numbers but sometimes the item it's not traceable and the buyer click on "Ask us to step in" and if I don't act fast, the customer support will issue them a refund and affect my account.

Is there a way to automatically issue a refund to the buyers immediately after they "ask them to step in"?

Re: ebay cases - how to automatically deal with them
 

If you're wanting to issue refunds then you should issue them before they ask to step in. To answer your question - no there isnt and you're also going to lose your fees and it hurts your account a hell of a lot more.

If youre hoping tracking shows delivery then wait until the day before and just issue the refund then.

Re: ebay cases - how to automatically deal with them
 

you use ebays return automation for this stuff. Odds are you need an ebay store. Cases closed without a seller resolution is the fastest way to loose an ebay account. It is the worst offense to ebay.

Re: ebay cases - how to automatically deal with them
 

Wish Ebay would exclude certain scenarios to this i.e. cases with a delivered tracking # and customers claiming a no show. Your word vs theirs and no other way to resolve other than Ebay stepping in. Plus you'll win it every time. But account takes a hit. Ebay logic.

Re: ebay cases - how to automatically deal with them
 

Why is that?, you do get ample time to deal with messages and cases, so where you are selling from doesn't quite matter.

Re: ebay cases - how to automatically deal with them
 

If you WIN the case, it is not a defect ever. I escalate to ebay every Monday. Win every time and have zero defects on any of my accounts.
Then you contact them and all feedback is removed from won cases.

Re: ebay cases - how to automatically deal with them
 

Damnit yankee quit making me look like a noob.