eBay Suprised me WOW

[ZXFortress]

So i had an issue with return claim and contacted eBay Via live chat this is the convo!

Hey! I understand you are looking for assistance with your case for “PRODUCT NAME ”. Is that right?

dt19:14 PM
Yes

Aaron19:15 PM
Is it okay if I take just a moment to review this for you?

dt19:15 PM
No problem

Aaron19:15 PM
Thank you for your patience.

Aaron19:16 PM
In this case, in order to create a good buying experience for your buyer, I am happy to close this case with a refund to your buyer. The refund is coming directly from us and you still get to keep the original funds from the transaction. This is done as a courtesy in rare situations.

Aaron19:16 PM
This case will not count against your seller performance. You don’t need to do anything else. Is this okay?

dt19:16 PM
Yes ,thank you ( did not know what to say , so kept it simple )

Aaron19:17 PM
No worries, DT. I'll have this done right away.

Aaron19:17 PM
Take care and I hope you have a good evening!

dt19:17 PM
Thank You!

Aaron19:18 PM
Thank you, take care and have a good day!

Cost of Product : $7 around £5-6

Ebay do courtesy refunds now and again. They're not all bad.

[JamesNorth101]

Happens now and then Always worth a go!

[Play]

Congrats!

P.S. Very rare for them to do this, but under certain conditions they do it, especially for cheaper items.

[nickopedia]

eBay (and PayPal) can indeed spring surprises like this.

As a seller, I've had cases which even I thought would (and should) have been decided in favor of the buyer. They ended up being decided in my favor instead, or credit given under "Seller Protection". Kinda funny how that works.

In fact, lately, it seems esp. with PayPal most cases are being decided in my favor. I tend to think both EB/PP are maybe trying to keep more sellers happy because they are losing them to other competing platforms. That's only a guess tho.

[Sunspot144]

Lay down a good argument, show all the facts, follow policy, cases can easily be won. Get a bad rep, dispute it over and over. Haven't lost one yet

[nickopedia]

Originally Posted by Sunspot144

Lay down a good argument, show all the facts, follow policy, cases can easily be won. Get a bad rep, dispute it over and over. Haven't lost one yet

This is all true, especially the part about reiterating how you followed policy. If you can show that one thing alone, you will win the case, period.

[TheRealist]

Originally Posted by Play

Congrats!

P.S. Very rare for them to do this, but under certain conditions they do it, especially for cheaper items.

I have had eBay do this for me this past week. The cost of the product? It was $285 USD. It's about following protocol and ensuring the customer has a positive buying experience.