Is ebay CS down?

MOSH17 · #1 08-04-2018

Hello, yesterday and today i just tried to call ebay but no one take the call. for hours the recording goes " please continue to hold for the next available agent" never happened this before to me and ebay cs was fast to me than paypal before. does anyone else facing this problem?

iamlmfao · #2 08-04-2018

yeah bro its been like this for about 2 months now....get a call back.

phaz0rz · #3 08-04-2018

Tons of people have made threads like this recently. Seems like there was either a huge layoff at their call centers, or they are switching to another company to handle CS over the phone.

Like lmfao said, get them to call you back.

MOSH17 · #4 08-04-2018

i am calling via skype and don't have call back option for that. just a few minutes ago an agent answered to the call. i think there are some major problems running such as site issues, update issue and many people are calling to complain.

i will try the call back option by direct dialing next time. thanks guys for your advice!

997turbo · #5 08-04-2018

Quote:

Originally Posted by MOSH17

i am calling via skype and don't have call back option for that. just a few minutes ago an agent answered to the call. i think there are some major problems running such as site issues, update issue and many people are calling to complain.

i will try the call back option by direct dialing next time. thanks guys for your advice!

You can apply a Skype landline number for them to call back,

13obby · #6 08-04-2018

Due to cut backs @ eBay a lot of customer service agents have been Layed off hence the ridiculous wait times.

walkingupwards · #7 08-04-2018

Quote:

Originally Posted by 13obby

Due to cut backs @ eBay a lot of customer service agents have been Layed off hence the ridiculous wait times.

How do you know there have been layoffs?

EDIT:

You're right. I googled and eBay seems to be laying people off.

dallis · #8 08-04-2018

A better question would be "is EB customer service ever UP?"

robjobs · #9 08-05-2018

Quote:

Originally Posted by dallis

A better question would be "is EB customer service ever UP?"

a few years ago they were super responsive.

rsot · #10 08-05-2018

Quote:

Originally Posted by robjobs

a few years ago they were super responsive.

Very true - times and cutbacks have lead to this status of sad response

GreenBean · #11 08-05-2018

Quote:

Originally Posted by robjobs

a few years ago they were super responsive.

Pfffttt...

They might have been responsive.

They were never super.

ouako · #12 08-06-2018

Just called in on one of my new accounts for the first time listing call. Was able to reach someone within 2 minutes of calling. He checked my accounts, asked the basic questions, let my limits at 50/2500, and we were done. The call was 4 minutes in total.

Jennifer91 · #13 08-19-2018

Yeah I noticed it also for the last 2 months already. Use to be a few seconds to get someone. Now you can be on hold for 40 minutes +. But I did ask them if they had some cut backs? They said no. Someone did mention on here about it. And it does confirm I was right. Ebay is going down hill!

123 · #14 08-19-2018

Seems to vary, some days I get answered pretty quickly less than 5 minutes other times I just use the call me later option