Listing Removed - Trademark Violation

[Kawish.ali@gmail.com]

Hi,
I was selling Adidas Clothes and my listing was removed 3 months ago due to opened 10-15 returns. My question is; can I list again the same item as I am sure this time I won't get any single complain from the customer? Please see the below email and advice.

Thanks.

Hello,
After reviewing your eBay account, we've taken the following action:
- Listings have been removed. A list of items that were removed can be viewed at the bottom of this message.
- We have credited all associated fees except for the final value fee for your listing(s).

The listing or product that was removed appeared to violate eBay policy. Please remember that you are responsible for the quality and authenticity of the products that you offer on eBay. It is against eBay policy to sell any counterfeit items.

For more information please see our Replica, counterfeit items, and unauthorized copies policy:
http://pages.ebay.co.uk/help/policie...unterfeit.html

If you have more questions, contact our policy experts:
http://ocsnext.ebay.co.uk/ocs/cusr?query=1336&=PTB1208

- Listing item in a Private Auction- After careful consideration, your listing has been removed because it didn?t comply with our policies. We received a report concerning the authenticity of your item.These reports can come from a number of channels, for example law enforcement.This removal was for your safety and the safety of the eBay community, so please do not relist your item.Relisting your item may result in the restriction of your account.You may also consider these tips to help improve your listing:- Including additional photos, taken yourself, of the actual item offered in the listing (multiple angles may be helpful to buyers)- Consider using eBay?s Completed Listing feature as a possible resource when deciding on a listing price: http://pages.ebay.com/help/search/qu...-listings.html

Please be sure your current and future listings follow these guidelines, keeping in mind that additional violations could result in the suspension of your account.

Here are the listings that were removed:
ADIDAS Original Men's Trefoil HOODIE (Fleece Hooded Sweatshirt)


We appreciate your cooperation.
Thanks,

[ebaystealth1974]

Sell phake sh1t, get shut down. It's pretty simple

[phaz0rz]

You would most likely get your account permanently suspended if you relisted the same item.

[nickopedia]

With that email, you can bet that you are now under the eBay microscope.

This means it would be laughable if you even tried to re-list. If you are going to do that, kiss this account goodbye. They'll slap on a MC011 selling restriction, you can be 100% sure of that.

[walkingupwards]

Please answer the following questions:

1. How many items were sold via that listing and how many return requests were opened?

2. Did buyers chose "Item seems to be not authentic" as the reason for their return?


I guess the high return rate is what got the listing taken down.

[walkingupwards]

There is nothing wrong with the item you listed I guess, it is the way it was listed that got the auction removed.

If you now have a good plan on how to list without getting taken down again, I would give eBay a call and try finding who filed the report against you first. If it really was a law enforcement agency, then don't ever think about using that account for selling Adidas merchandise again. If it was merely a buyers issue, then you could try your luck and work it out.


Were you selling on a stealth account?

[agent006140]

or it could be the manufacturer rep or vero

[agent006140]

Vero can just look at the pictures and decide it is counterfeit.
or a manufacturer rep looks at it and either have the authoirty to remove your listing or ask Ebay to do so

[agent006140]

AMZN has allowed and invited manufacturers to remove listings themselves instead of reporting to AMZN and ask AMZN to remove

[phaz0rz]

Originally Posted by agent006140

Vero can just look at the pictures and decide it is counterfeit.
or a manufacturer rep looks at it and either have the authoirty to remove your listing or ask Ebay to do so

If it were either the manufacturer or a VeRO rep it would have said that in the listing takedown email, and it would have given contact info for whoever submitted the report.

In a VeRO email, it doesn't say this part :

The listing or product that was removed appeared to violate eBay policy. Please remember that you are responsible for the quality and authenticity of the products that you offer on eBay. It is against eBay policy to sell any counterfeit items.

Instead it would be like :

The listing or product that was removed after we received a report from the manufacturer or their legal representative. They can be contacted at whatever@whatever.com

I think the OP was correct in their assumption that this listing takedown resulted from too many returns and/or buyers reporting the listing.

[Kawish.ali@gmail.com]

Originally Posted by walkingupwards

Please answer the following questions:

1. How many items were sold via that listing and how many return requests were opened?

2. Did buyers chose "Item seems to be not authentic" as the reason for their return?


I guess the high return rate is what got the listing taken down.

Approx 200 items were sold on that listing and around 15 return requests were opened. I am sure that the listing was removed because of too many return request opened as 2 of my friends were selling the same product and their listing were running fine as they weren't receive any returns.

[Kawish.ali@gmail.com]

Originally Posted by walkingupwards

There is nothing wrong with the item you listed I guess, it is the way it was listed that got the auction removed.

If you now have a good plan on how to list without getting taken down again, I would give eBay a call and try finding who filed the report against you first. If it really was a law enforcement agency, then don't ever think about using that account for selling Adidas merchandise again. If it was merely a buyers issue, then you could try your luck and work it out.


Were you selling on a stealth account?

Well I tried that thing, ebay is very strict about that, they don't give any information about who reported :(

[meloncoly]

Why so many returns? It's probably best to cut your losses and start again.

[topnotchsports]

Originally Posted by Kawish.ali@gmail.com

Well I tried that thing, ebay is very strict about that, they don't give any information about who reported :(

If it was the VeRo, they would tell you and give you their contact info to discuss with them if you think your item was falsely removed. I also don't think its an issue with other people reporting you. If that was the case you would've had to have quite a few people report your item before they removed it (not the case with newer accounts). IMO your issue is definitely with your returns. Why are you having so many returns on authentic items? Also what is the reason they put in the return? Obviously if your getting lots of returns for "unauthentic item" it's gonna cause red flags. I'd suggest figuring out what you need to do to make sure your customers are satisfied before doing anything. Your gonna have trouble making it on any account with that return rate. Best of luck!

[topnotchsports]

Also I can tell from the email that this is your 1st warning correct? Just wait a week or two (sell other low risk items in that time) and change up pics and wording in your listings. The worst that will happen next time is you'll get a 7 day suspension. If you sold over 200 before getting a warning I think you'll be fine. Also if your gonna continue selling high risk items, DONT relist them. "Sell similar" and change up a couple words in the title.

[SaiJin]

hey, don't encourage him to do the same thing...

Listen... your next suspension could very well be a 30 day or permanent.
play with fire , you'll get burnt.

The brand you mentioned is highly risky. It's not a ⊗⊗⊗⊗ colgate toothpaste you're selling here, it's ADIDAS. They are like a rabid dog.

[Zetex]

Why the **** you got 10-15 return cases? You sold like 1000 or did you ship used cloths lol?

[nickopedia]

Adidas, Nike, Puma, Vans are hella risky on eBay.

Why are your returns so high?