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Originally Posted by walkingupwards (Post 985006)

I had been in the exact same situation before, but with different sale history. I also wasn't aware that being below standard could toast my account. I called eBay many many times and spoke with a lot of reps until on a Friday night a cool rep happend to take my call. The guy was sympathetic and told me he would remove 2 out of ~ 50 defects, he told me I have to submit an application for the removal of all 50 defects and I only have until Monday, because that was the day when the 90-days period is over. I had no option but to say thank you and hope for the best. So I hung up the phone and went to smoke a cigarette... 15 minutes later the phone rang and it was the same rep! He told me that he didn't have the authority to remove all the 50 defects himself and it was already late that day that the people working at the responsible department have already left, but he decided to remove all of them so that my account doesn't go into the "below standard" mode.


Moral of the story is ---> call eBay and don't give up until you get a rep that will remove all of them for you. Be straightforward and show the rep that you had no idea how dangerous going below standard really is.


Good luck!




P.S: From my experience, many reps working at eBay have unlimited privileges in terms of removing defects, suspending and unblocking accounts as long as the seller hasn't defrauded eBay or its customers. You just have to be lucky/persistent enough to get the right one talking to you.

Originally Posted by RichardCard82 (Post 985010)

Well I called again, this time got an American rep which was nice for a change. He basically said to keep selling and avoid cancellations, I shouldn't have much to worry about