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InkFrog question
 

So for InkFrog, I need to login on ebay 1 account link it on inkfrog, ebay 2 link it with inkfrog, ofcourse ebay 1 has unique ip and so does ebay 2.
Will this link me?

Re: InkFrog question
 

Hello ddm50,

My name is Chris and I work for inkFrog.

To answer your question, no it will not link you. We have many users with multiple eBay accounts using a single inkFrog account and this has never been an issue. In fact, we have several users with hundreds of accounts connected to a single inkFrog account.

The current record holder is one of our users has 1100 active eBay accounts connected to a single inkFrog account. I have no idea how they manage that many, but we can see they are very active and selling :)


Have a wonderful day!

Re: InkFrog question
 

Any recommended settings to run multiple accounts?

Re: InkFrog question
 

I'm afraid I'm not an expert on this particular activity and many people who link multiple accounts don't like to tell us details on exactly how they do it (which is totally understandable).

What I think people with lots of accounts do is setup each eBay account using a VPN or proxy server to mask their IP to eBay. That's only needed when you first setup the eBay account. Once it's setup you simply connect it to your inkFrog account and manage everything via the inkFrog interface. You can do almost everything in it that you need (except the initial eBay account setup and providing eBay with your billing information and such).

Listing, editing, photos, pricing, shipping, and everything else can be managed directly through us. It makes running multiple accounts easier as you don't need to jump through a proxy and login/logout of accounts and such.

Another useful feature is we have Staff Accounts which lets you grant a VA limited access to your inkFrog account. I see many sellers with multiple eBay accounts using this feature as it prevents the VA from messing up your billing information or anything else as you can limit what they can and cannot do.

There's also some pretty cool things we do can if you have a Shopify, BigCommerce, and/or Amazon account. But I don't want to sound like a sales pitch so I'll leave it at that :)

For best practices on how to setup multiple eBay accounts I believe there are some very insightful guides on this site which will explain it in more detail than I can.

Re: InkFrog question
 

Are you actually chris from inkfrog lol, I've received a few emails after the trial, waiting for a promotion to entice me back in, then I'll subscribe for a year [emoji6]

Re: InkFrog question
 

I am that Chris yes, the one who sends emails, the one who manages the Designer and marketing programs, and the one who hosts the monthly webinars :)

We actually don't offer promotions. inkFrog is an amazing tool and it is cheaper than anybody on the market who offers something similiar. We are also one of the only eBay listing tools which has multi-channel capabilities without charging you hundreds of dollars a month.

But we have to feed the hamsters that power the servers. And we have to pay our staff. Offering promotional pricing when you are already getting an amazing tool with a free trial and all the features we have for the small monthly fee we charge makes this possible :)

It's also worth nothing since you mentioned yearly - you get a 17% discount if you signup for a yearly plan as it is.

Re: InkFrog question
 

You probably know what this forum is about and the need to use tools like this. Regarding using inkfrog to list new items and using images, say I have 3 accounts connected.

Can i create a listing for each one and use the inkfrog service to hold the photos, and there won't be any link to each account when listing different products? Or is the photo hoster all integrated and information is shared between all accounts and ebay?

Re: InkFrog question
 

I have a pretty good idea of the purpose of this forum yes :lol: And it never hurts to ask for a deal, sometimes you get lucky with some companies, sometimes you don't

All images hosted by us are on a massive file server and it's combined with millions of product photos from all of our users. There is no public identifier on them saying which user they are from and which account they are on. eBay has no way of seeing anything about these images or any way of correlating them to your other accounts.

Re: InkFrog question
 

Chris THANKYOU so much for this clarification!!
This forum is filled with so many mixed opinions about inkfrog image hosting. Glad someone from inkfrog clarified it once and for all.

Re: InkFrog question
 

Inkfrogs one of the Top softwares I use, running with 50+ accounts currently, just need a software to do returns and i'll have it automated,

Anyone have recommendations?

Re: InkFrog question
 

Why not automate your returns through ebay with PO boxes and variations?

Re: InkFrog question
 

I'm happy to assist :)

Re: InkFrog question
 

What would be great is if we could see the email of the buyers from InkFrog app, some of us sell digital products on eBay.

Re: InkFrog question
 

But I don't understand why don't you guys accept PayPal it's the only thing keeping me from subscribing, I don't have money in card, I only have it in PayPal, or if there is another solution to buy credit cards with PayPal

Re: InkFrog question
 

Any good features for digital product sellers

Re: InkFrog question
 

This feature already exists ddm50 :)

https://i.frg.im/1VAY3pQ2/inkfrogord...0-fc42fefd7d45

On the order page in the right side of the order details we publish the buyer name, address, ebay username, and email address.

That being said, I advise against using this information for marketing purposes. eBay does not look kindly on sellers who take this information and use it to market other products to.

Re: InkFrog question
 

When using the trial, there was no option to edit quantity on the live listings, i had to go into each individual listing to do this. Is there not a quick option to edit price, quantity without clicking the individual listing?

Also, regarding shipping orders, we also have to click individual listings, there's no bulk option for labels? Because some of us are in the UK, so the shipstation isn't compatible here.

Re: InkFrog question
 

The whole "inkFrog not longer accepts Paypal" issue is indeed something we are aware of that frustrates some users. There was a great deal of debate about this internally, but at the end of the day the management team made the final decision to remove Paypal as a payment option.

I'm not able to discuss exactly why this decision was made, simply that the company had good reason to.

There's a few options I could suggest for you:

Paypal Credit Card - Paypal does offer credit cards. I'm not fully versed in the requirements or eligibility for people, but they do offer them and you can use them to pay for your inkFrog subscription, we have several customers who did this when we removed standard Paypal payment options. Paypal has information on their cards here: https://www.paypal.com/us/webapps/mp...-card-services

Prepaid Credit Card - I'm not sure where you are located, but up here in Canada where I am based out of you can purchase pre-paid credit cards at local convenience stores. You give them cash, they give you a prepaid visa card with the cash value on it. You could use something like that. I believe this is very commonly available in the United States, but I cannot say about countries outside of North America.

What would you consider to be a good feature for a digital product seller?

Re: InkFrog question
 

Hi dbhana121 :)

We actually have a bulk update tool, did you not see how to use it?

All you need to do is go Listings > Library and select the little checkbox beside each item you want to update. Once at least 1 item is selected a Bulk Actions button appears in the top-right corner. Simply click on that and select what you want to update. It will take you to a page where you can update the field for all selected listings simultaneously.

This button does not appear on the Live listings page because eBay has limited on what can be updated on Live listings (specifically they won't allow you to make any changes to a listing that has 1 active bid on it). So the tool only appears on the Library page instead.

If you have more than 1 page of results in the library, you can filter the search using the buttons at the top of the page to narrow it down further before using the Bulk Actions tool.


Regarding shipping labels, that's a little trickier because we currently only integrate with Ship Saver which is focused on packages that originate in the US.

However, if you use a third party shipping solution like Ship Station, I believe they can connect directly to your eBay account and download the order information and generate the labels. Are you not able to do that? My experience with Ship Station is somewhat limited, but last time I logged into my account I was under the impression that was how you could set it up with them.

Re: InkFrog question
 

Thanks for clarification, i didnt see the bulk tool. I will sign up soon, its a must-have for me.

I'm in the UK, so shipstation isn't compatible, so i will have to use another 3rd party application.

Re: InkFrog question
 

Yeah, I saw it just right after I posted the question, thanks, this tool is amazing, hands down.

Re: InkFrog question
 

I signed up for inkfrog. Its amazinggg. The best tool for stealth.
But not being able to view buyer feedback rating( number of stars) and not being able to see the total page views of listings are a bummer.

But still, inkfrog makes operating multiple stealth accounts so much easier and for the price point, its TOTALLY worth it even with its drawbacks.

Re: InkFrog question
 

It's definitely way better, when I wasn't using InkFrog I had delays shipping items because it was abit hard to manage so many orders.

Re: InkFrog question
 

I'm glad you are both happy with us :)

The pageviews and feedback stuff - unfortunately those are not available and we don't have plans to add them right now. If you are concerned about low quality buyers we do have the option to limits listings with buyer restrictions just like eBay has, so that might be an option for you.

Re: InkFrog question
 

Can I import listings from eBay from other sellers thanks, also do messages show up the moment they come in !?

Re: InkFrog question
 

Hi mostafliza :)

We can only import from eBay accounts that you directly own, we can't scrape other eBay accounts no.

Messages show up in inkFrog within 15 minutes.

Re: InkFrog question
 

I subscribed and I have some recommendations we want to see more data in love listings table, like how many did sell also quantity left and views,

Re: InkFrog question
 

I think currently there is no easy way to look at quantity sold of all listings at a glance. You have to open each listing individually to view that.
Edit : you can view quantity of all listings, in the listings library

You cant see total number of page views via inkfrog

For quantity sold, just filter the listings that have a low quantity ( say, filter all listings less than 5 units of inventory and increase inventory of those listings using bulk editor)
Thats the only solution i have found so far.

Inkfrog is an amazing tool. There must be some good reason why they cant have these features in their software. (Maybe ebay doesnt allow them)

Re: InkFrog question
 

well a good feature for selling digital items that would help is having an option to automatically restock a sold item to its previous quantity this would be super helpful, I actually don't mind paying 60-100$ a month for a tool that has it all lol, here is a list I want:
setup sales tax table
add out of stock option to ebay store right from the tool (I know its possible shopmaster has it)
answer returns and open cases
automatic restocking
auto cross selling and up-selling in description and through emails
auto feedback and auto ask for feedback
auto digital items delivery by specifying presets for each item
quick development team to implement new features super quickly
import from ebay scrape
a good analytics and reporting tab

Hell yeah I would probably pay 150 for a tool that has all of this

Re: InkFrog question
 

Do you guys plan to have an iOS app?

Re: InkFrog question
 

Trying to respond to everything, apologies if I miss anything :)

So, we had an idea to include stats like what you are asking for. And we actually built it. It was released as a premium addon feature called inkFrog Analytics. Unforutnately, it didn't pan out as we had hoped and it was shut down rather abruptly. I can't go into the detail on exactly what happened, but I can say that a certain company with a 4-letter name was behind the shut down. That's about all I can comment on it unfortunately. We are hoping to resolve the problem and bring it back but I can't make any promises on it. But I will say the analytics platform we built covered almost all of these stats you are asking about. It was fantastic.

The pageview issue is somewhat hard to show even if we could give you the data on it. There's a bunch of edge cases that creep in having to do with relisted items which is about 80% of the items put up for sale, especially with the new GTC rules that were implemented. Do you count pageviews/watchers/bids/purchases/etc from the prevoius incarnation of an auto-relisted item? That's just one example of some of the edge cases you run into with this kind of thing.

We want to offer a bunch of detailed information to our users like you are requesting, but there are players involved who for reasons unknown don't want some things going public. Again just to be clear - this is not a restriction set by inkFrog.

Regarding some of these specifics you listed:

There is an option to use the eBay tax table or to apply a state-specific tax. This is done via the payment profile section in the lister tool. I'd be happy to get our care team to walk you through how to use it if you'd like.

You can out of stock an existing item by setting the quantity to zero. The listing will stay live on eBay but it will say it's out of stock. That saves you on the insertion fees if you get it back in stock later. eBay does not allow you to publish a listing with 0 stock available, that's against their policies and if you have a tool which offers this I would advise against using it to be honest as you'll be the one who gets in trouble with eBay. They have no problem with setting the stock to 0 after listing the item, but they don't allow you to publish an item with 0 quantity available.

This is an interesting one, but it's a slippery slope to offer. I'm not even sure if this data is available in the eBay API. Are you aware of another eBay tool which allows you to manage cases and returns via their interface?

Could you elaborate on this? We offer a feature like this if you have Shopify, BigCommerce, or Amazon connected. But otherwise we don't have a way to detect that you have replenished your inventory. I'm not sure how you'd like to see this implemented, could you elaborate?

Cross selling is a feature available to Designer subscribers on listings.

Up/cross selling via email is forbidden by eBay. Will never happen with inkFrog unless eBay changes their policies as we will never offer a feature that violates eBay policies.

Auto Feedback is available to Unlimited and Designer subscribers :) See this post for details: https://www.inkfrog.com/blog/have-in...dback-for-you/

Asking for feedback, that's an interesting idea and might be something we could implement. eBay already does this to customers though so it might be redundant.

I like this idea. I really do.

How do you see that working? You upload the files to inkFrog and we have some toggle on the listing which sends the customer a link when they pay for the item? Or are you thinking just an automated message with a download link? I think the latter is what a few other services offer. I'd be willing to talk to our team about implementing this as a feature if I can have a clear idea of how it would work best for people.

You would probably be shocked at how large our engineering team actually is. It may not seem like new features get implemented often and that's because there is a ton of behind-the-scenes work being done. New infrastruture being developed, sometimes we release new features quietly to see if people notice or if we are just beta testing it, etc. We have an amazing team of developers right now, they are just squirreled away because developers by nature don't like talking to end users. That's what people like myself and our care team are for :)

You have to understand that what you see on inkFrog is not all there is. inkFrog built, manages, and maintains integrations with Shopify and BigCommerce and we have to devote resources to update them whenever those platforms changing things. And when eBay changes the rules (like they often do), we have to update inkFrog, those 2 integrations, the Amazon integrations, and a few other things we have our hands in. The public doesn't see any of the stuff going on behind the scenes, but I can assure you there is a ton of development work happening around the clock.

When people suggest new features via a ticket or phone or anything, we actually do submit it as a feature development idea. There is a long wishlist of features for this and the management team does review it constantly.

We can do this right now provided you own the account you wish to scrape.

I'm assuming you want the ability to scrape other seller's listings, which is a big grey area and I don't think that will ever happen to be honest. The liability for something like that is pretty huge.

See above :)

At the moment no, but inkFrog is quite mobile-friendly as it is. Our dev team spent a considerable amount of time back in the fall making the inkFrog UI mobile-friendly for people.

Re: InkFrog question
 

I have signed up couple of days ago.
The problem I have is I can not print shipping labels as I can not conect to my Royal Mail account ( I am from UK).

It will be nice to have either;

intergration with Royal Mail business (OBA) or Royal Mail Click & Drop or
Download Orders report in CSV format ( Just like ebay does ) which we can download and then import into Royal Mail or other carriers website to print labels.


Also it will be more easier to have an active listing report which can be exported to make it easier to update the qty in excel and import it back in Inkfrog for the quantities or price to be updated quickly on ebay?

Many Thanks

Re: InkFrog question
 

Another thing which I would like to mention is in messages if the message has already been responded to within ebay then it should remove it or marked as read or replied to from within inkfrog ( used to have this option in shop master) as this causes confusion.

Re: InkFrog question
 

I second the royal mail suggestion, maybe integrate click and drop instead of shipstation as a default, as some people aren't from the US. I've signed up finally for the yearly anyway :)

Re: InkFrog question
 

Is there a way to save filters instead of clicking them everytime i login

UPDATE: GOT IT

Re: InkFrog question
 

I was very happy to use Inkfrog for the past couple of weeks until this morning when I noticed this line in all of my listings from multiple accounts even though spending hours to make sure nothing should link.

I made sure to not to enable InkFrog advertisement and diable all settings.

<link href="//open.inkfrog.com/templates/designer/styles/user/114877.css" rel="stylesheet" type="text/css">

This code was in every listing from multiple accounts where i updated only qty.

I am not sure if I can trust this software anymore?

Re: InkFrog question
 

/user/114877.css

That will possible link all accounts right?

Re: InkFrog question
 

Ok I now spent couple days with inkfrog and I started facing some drawbacks:
1- in messages tab you don't see the order the buyer placed so that you know what the buyer is talking about and so that you don't have to open orders tab
2- quantity is not correct some items are out of stock on ebay and showing as in stock in tool even if after you synchronize manually
will update this list with drawbacks and features too, I hope the team reads this and fixes these issues, CHRIS if you read this you asked me if there is a tool that enables you to manage cases and returns Withing the tool yes there is it is called ReplyManager

Re: InkFrog question
 

Is it safe to enable auto purchase confirmation emails and tracking emails when multiple accounts are there?

Will it promote only those accounts listings or all the accounts?

Re: InkFrog question
 

Did you check the html code of your listing
I am concerned that they insert a code in the listing which will have your inkfrog user id for ebay to link?