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Buyer threatens me with paypal case
 

Hey everyone,

The buyer insists on return claiming that the measurements I provided in the listing were wrong (we are talking about a jacket here).

I replied him that I'm ready to accept the return if there was any misleading information provided by me. But first, I asked him to take a photo of the jacket with the measuring tape, showing where exactly I did wrong. He took a photo. Without going to the details, it was very clear that he is trying to make it look like my mistake.

I replied him politely that judging from the picture, I don't see any mistake on my end. I also explained him the way I measure shoulders (precisely from seam to seam).

He still insists on the return and now he threatens me with paypal claim. Since I've never dealt with that kind of claims, I don't know what to expect.

What would you suggest here? Is that worth the hustle going through the case? Or I'll most likely lose?

thanks

Re: Buyer threatens me with paypal case
 

On a paypal claim, the buyer has to pay return shipping. Once it comes back to you, you issue a refund.

Same as ebay BUT buyer pays return shipping.

Re: Buyer threatens me with paypal case
 

This is true.
But i believe you mean the Seller pays the return shipping for eBay.

Re: Buyer threatens me with paypal case
 

The human body is not perfect,you can have the right measurement,but if it does not fit his body,then he cant wear it or wont wear it.
some have a beer belly,some have thunder thigh,some have thick upper arms,thick neck?
you have to accept return and resell it

Re: Buyer threatens me with paypal case
 

You should really just accept the return peacefully before this gets escalated further and potentially damages you account. There's no getting around the occasional return.

Re: Buyer threatens me with paypal case
 

After reading all the comments, I decided to accept the return.

thank you all for your inputs.