I am gonna lose my Top Rated Seller status, does it matter?

walkingupwards · #1 10-19-2019

Due to ****-ups of the mail company I had a spike in my quote of "item not received on time" and I am losing my status as top rated seller by tomorrow.

Do you think my sales will be negatively affected by it?

Pandoras_box · #2 10-19-2019

Yes, sales will be affected because you'd lose your position on the search results when all the shuffling is done. Plus your 10% discount will go too.

When it comes to shipping, It is best to under-promise and over-deliver. You may lose a few sales here and there, but the extra day serves as a buffer to protect your TRS when things go wrong.

walkingupwards · #3 10-19-2019

Quote:

Originally Posted by Pandoras_box

Yes, sales will be affected because you'd lose your position on the search results when all the shuffling is done. Plus your 10% discount will go too.

When it comes to shipping, It is best to under-promise and over-deliver. You may lose a few sales here and there, but the extra day serves as a buffer to protect your TRS when things go wrong.

Are you sure sales will be negatively affected? I mean, have your sales been affected before due to the loss of TRS?

itsmewei · #4 10-19-2019

Quote:

Originally Posted by walkingupwards

Are you sure sales will be negatively affected? I mean, have your sales been affected before due to the loss of TRS?

It will not heavily affect your sales, only other TRS will have some sort of 'priority' in the search results.
You can still get it back once you do good again

Pandoras_box · #5 10-19-2019

Yes, I have.
In the words of eBay, you'd get "Maximum visibility in search results" if you attain TRS status.
It might turn out differently for you - so you should know for sure in a few days.

agent006140 · #6 10-19-2019

can always lower your price,most searches prefer lowest $$ first

nodeal · #7 10-19-2019

it really depends on what you sell.

If you don't have a lot of competition then TRS doesn't really matter.

Pandoras_box · #8 10-20-2019

Quote:

Originally Posted by nodeal

it really depends on what you sell.

If you don't have a lot of competition then TRS doesn't really matter.

That used to be mostly true but does not necessarily count these days. I'm still looking for that product that sells really well without competition.

Meanwhile, when you lose TRS you're buried in search result so except you're selling a product that does not span the first page you're going to take a hit.

The lose of TRS is usually preceded by ailing selling metrics. If accounts don't lose traction with the loss of TRS then this means those matrics count for nothing.

Pandoras_box · #9 10-20-2019

Quote:

Originally Posted by agent006140

can always lower your price,most searches prefer lowest $$ first

Still, a loss that can translate to huge £££ even if it is an average ticket item.

There are other ways to get TRS back without losing too much profit or waiting on chance.

prodigyace · #10 10-20-2019

I'm still getting quite A few sales without TRS

walkingupwards · #11 10-20-2019

Quote:

Originally Posted by prodigyace

I'm still getting quite A few sales without TRS

You mean your sales plummeted in a way after losing TRS?

I have been reading about TRS for the last couple days and honestly the entire program seems like a sham geared only towards giving sellers a 10% discount on final fees.

It looks like sales won't increase just because you attain TRS

Anyway, time will tell for sure and I will keep you guys posted.

walkingupwards · #12 10-22-2019

Update:

Sales dropped by 80% and the f**king ****s from eBay support won't remove the damn late shipments even though it was the god damn mail company that is behind all of this nonsense.

agent006140 · #13 10-22-2019

your mail carrier is your agent,you choose them,so you have to accept responsibility,if they keep underperforming,FIRE THEM.

agent006140 · #14 10-22-2019

eBAY rotates accounts,as there are just too many sellers,it gives new sellers a honey moon period.
So it does help if you have multiple accounts selling the same merchandise

ebaystealth1974 · #15 10-22-2019

Do they really knock us for late shipments, when it was scanned in on time?

phaz0rz · #16 10-22-2019

Quote:

Originally Posted by ebaystealth1974

Do they really knock us for late shipments, when it was scanned in on time?

As of 2019, yes, because of "eBay Guaranteed Delivery".

walkingupwards · #17 10-22-2019

Quote:

Originally Posted by ebaystealth1974

Do they really knock us for late shipments, when it was scanned in on time?

Freaking morons are working at the eBay customer support. They reply to e-mails without even reading the damn thing.

I don't ship with tracking because I mainly ship cheap stuff and the average order value is 10-15$.

The mail company ****ed up and didn't empty the mail box on time for several days... This is why I got all these late shipments (which I don't mind had it not affected my sales).

**SaiJin** · #18 10-22-2019

Not shipping with tracking is one of the worst ideas.

Have you not considered maybe increasing your price a little or find a cheap shipping alternative to cover yourself?

Emporium · #19 10-22-2019

Can the German customer support speak english when you call them?

ebaystealth1974 · #20 10-22-2019

Quote:

Originally Posted by phaz0rz

As of 2019, yes, because of "eBay Guaranteed Delivery".

Jeez... that's ridiculous! I would 100% call them up and bitch if I got hit with those things!

I did, however, receive a $5 credit the other day on an order that didn't come in time.

**SaiJin** · #21 10-22-2019

Quote:

Originally Posted by Emporium

Can the German customer support speak english when you call them?

Everyone in Europe can speak English. So I'd be surprised if they can't

phaz0rz · #22 10-22-2019

Quote:

Originally Posted by ebaystealth1974

I did, however, receive a $5 credit the other day on an order that didn't come in time.

That's probably why they're dinging sellers for it, lol.