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Smell a scam.Should I come to terms?
 

I recently got a customer bought my item and then back to say that the item was broken.However,I provided two ways to solve the problem.Provide me the proof or return it back(I offered 30 days money back) But he kept saying he tried to send pics via gmail but failed as always.I just don't know what is his exactly mean.He now left me a negative feedback said seller not helpful.lol.Do you guys think this is a scam?He wanted to get something back from me after receiving the item.But once I asked for the pics,he couldn't do,so directly left me negative feedback as his revenge?Should I Compromise with him just refund his money to exchange back a positive feedback.The value of the item is about AUD49.5.

Have you any guys had the same problems like this before?

buyer has not done a paypal dispute, neg is already left, you can tell him that if he removes fb you will accept a return and refund, but dont do it until fb revised.
I agree it is a scam, as he wont return it, he can break it and return but then he will lose item, so he wants to say its broken and see what you do, he knows paypal will tell him to return it for refund...

oh yes, you get that 0.1% of idiot buyers, in fact there is a thread on this forum , named exacty that!

Most people can provide some proof. There are always some people who are not good at computer, digital camera, download & upload stuffs. When you come across these people, be prepared and proceed carefully. When you smell something not going well, do not always stuck on one way of communication. Offer partial/full refund with terms, answer emails more promptly, or just talk to them through phone sometimes has better & quicker result.

Buyers can leave you negative feedback but most of them really don't care about this feedback thing, they don't understand how important it is for sellers, they only care about either a good working product or just money. As long as they get what they want, majority of them would be willing to cooperate on the feedback revision thing.

As for the negative feedbacks from competitors, that's another big story. Based on what you said here in this thread, I believe he's not.

It's not late to do something, but don't process refund until buyer and you reach a firm mutual agreement. 49.5 AUD refund is not a big deal if you sell a lot of stuffs like this and if you believe removing this neg will bring you much more profit. :ranger:

I really appreciate all your suggestions.My problem has been solved.:grin:I just sent him a below message:

"You are not really having the problems with the item you bought,but just want to get something back from me,right?"

lol.He looked so worried and said no no no!And then resived the feedback for me within an hour after my application was sent out.After that I asked for him to return the item.But so far hasn't replied me yet.Don't know what he wanted to do.But anyway,the point is that my N feedback has been revised back to Positive.:D

Thanks again for all your help!