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Huge glitch on eBay affecting everyone and leading to lower click and conversion rate
 

Every listing on eBay that has variations is not being showed correctly in search.


Let me give you an example:


Say you have a listing with 3 variations of colors (black - red - blue). This listing has 2 sets of pictures (main pictures + variations pictures). Now when you go to eBay and look for the item, the image of the variation is showing up in search first... Only after clicking on the listing you get to see the main image.


We all design the first picture to be eye-catching, when buyers don't get the chance to see it we lose sales and our click-rate drops.


I am not sure if a lot of sellers are aware of this problem because this started to happen around 10 days ago.



Anyway, please shoot eBay a message and make them aware of this, the more messages they get regarding this glitch, the quicker they'll fix it.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

My click-rate has dropped form 8 to 3%!!! And my sales are slashed by a whopping 40% due to this.


Please chat with eBay ASAP and ask them to fix it, they need to hear from multiple sellers about this to take quick action.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I actually brought this up to them i think last week as well...very annoying.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I chatted with eBay.com employees and they understood how urgent this is, they said they'll make an urgent request to the "technical team" to get the issue fixed within 24-48 hours.

On the other side, the employee I chatted with on eBay.co.uk said it could take up to 30 days to get this fixed!!

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

Is this for eBay europe or USA?

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

This is eBay-worldwide, all sites are affected by it.

Could you please chat with eBay and demand they fix this ASAP :pop2:


I am not kidding folks, this glitch is destroying your click-rate (sellers in the apparel category are especially hit with this) :doh:

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

only 30 days? Lucky!

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

my order has reduce more than 50% ,it is for 2 weeks

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

O.k then maybe you would like to take a minute and chat with eBay to get this fixed? :juggle:

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

This is affecting sales big time, I don't think they can ignore this at all :faint:

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I didn't say I'm ignoring it. Just saying you're lucky that they'd actually fix something, anything, in 30 days.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I can't believe this is happening, my sales are down by 80% now.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

30 days,so long time

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

So I don't understand. Your sales went down 80% because your pictures aren't as eye catching anymore? Are you saying all your competition is also losing 80% of their sales? Are people buying 80% less of your type of product, on ebay, in general? If ebay is losing 80% in your specific market, I'm pretty sure they'd do something about it.

So if that's not the case, what exactly is your competition doing differently, that you aren't doing? Why are only you and a few others affected?

Am I missing something? I don't get it. 80% is pretty extreme.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

it's ebay. Like I said, 30 days for them to fix an issue is actually pretty damn good. Tho that's not saying much, obviously. Took me 3 years to get them to fix a site wide issue I brought to their attention.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

Of course my competition is suffering too, I got an email today from eBay and they said they've received multiple complaints about this already and are working to get it fixed, but they can't give a timeframe.


I amnot exaggerating at all, listings that used to sell 200 pcs a day are now cruising at 9!!!

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

UPDATE:


This is not a glitch, it seems that some genius from eBay suggested changing the way images are shown in search. The genius proposed that showing the image of the best selling variation of any listing would result in more clicks and sales.

Anyway, I think they've figured out the hard way that the suggestion was made by a complete moron and they're now struggling to fix this quickly.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I mean, that does make sense tho? The only thing he didn't consider, is that pictures for variations wouldn't be good enough as the main pic.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

The traffic on eBay has improved lately due to COVID-19, but the geniuses running the company were working hard trying to figure out a way to wreck this for all of us.


I have seen some threads on community forums, sellers have been complaining for 3 weeks now and nothing has been done yet.


I don't know, but I have a feeling this is intentional :mad:

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

If it is intentional, what is their purpose you think?

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I don't know, it is so ridiculous that it feels as if some covert agent is wrecking things from the inside.


I mean does it really take 3 weeks to get such a glitch fixed?!! Everytime they boast about their team of "specialized engineers" that is working 24/7 and nothing is getting done.


My best selling item has turned into a nightmare, it used to bring me 60 sales a day and today I got 2 so far.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

UPDATE 2:

This is not a glitch, this is how eBay will function from now on. They've implemented this recently and they want to show buyers the most relevant photo in search... How is this calculated you may ask? Well, it depends on your cookies and your purchasing-behavior.


Congratulations everybody, the eBay you knew before is over and there is nothing you can do about it. They told me they ran questionnaires before the implementation and they are of the opinion that this will lead to more sales not less.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

Just noticed this on a listing for a watch strap. I can see it being annoying, but I can't imagine why it would possibly kill 80% of sales. The listing is still there. The title is still there. The listing specifics is still there. Not having the same main picture, isn't going to kill 80% of sales, let alone if the new pic is a pic of the most sold thing. If that's the thing people are buying mostly, then those same people would still be buying that thing, at even greater rates if anything.

Explain why you'd lose 80% of sales because of this, especially if it's happening to everyone else. That is A LOT of sales from that category that just disappeared over night. Are those people no longer looking for that item, where a single picture now leaves them completely lost? I mean, no offense. I just can't figure out why it would cause this much problems. Even 50% would be excessive. But almost all of your sales are gone?

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I totally understand your viewpoint, but I am not alone in my claim:

https://community.ebay.com/t5/Techni...1012213#M71965

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

What category? I am still dealing with this mess :deadhorse:

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

I've just checked and it may be resolving, fingers crossed!!

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

Not as far as I've seen. You know what trick you can do? Use the main picture as the first picture for every variation. It's annoying, and time consuming. But if you're saying you're losing 80% of sales, it's MORE than worth it.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

The thing that makes this glitch nasty is that it hammers your click-rate and once that drops your sales will nosedive.


I tried doing that as well, but it didn't work as customers were utterly confused after clicking on the listing and finding themselves viewing the image #18 of the listing. I learned one thing about shoppers' behavior in the last few days, most of them are not willing to go through your listing's images one by one, I would guesstimate they view the first 3 or 4 images and then decide whether to make a purchase or not.



Hopefully this will get sorted out soon, I was nervous it would drag on for weeks to come. I read on eBay forums that this glitch occurred back in 2015 and it took more than a month to get fixed at the time.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

This is very interesting as I noticed this around a week ago as I started selling a product with 10 variations my main picture hasn’t been showing only picture of variation brought by a customer.

My sales have not slashed from this sellers in this field are selling 10-50 per day lol.

It does need to be fixed as main pictures created by sellers can boost sales further and on Monday I will go to eBay live chat about this issue.

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

Still back to normal or was it just temporary?

Re: Huge glitch on eBay affecting everyone and leading to lower click and conversion
 

It was okay for a couple moments yesterday and that's about it :attention:



Hopefully they were working on it and will be fixed soon, I need my business the most during these times :doh: