Scaling your company
Hope all is well guys.
I am trying to scale my business and very importantly, Automate the business as well- i currently have the following models:
-Shipping Overseas
-Direct to Consumer
-Direct to Businesses
I have roughly 5-6 stores, I have hired a trustworthy (through family friends) a VA. They will be processing all the Customer Service Inquiries. How do I automate this part of the business?
So far this is what I have come up with:
The VA will log in twice daily, and go through each store to answer all customer inquiries(I have created a template), once in the morning and once in the evening. I have to be present to give the VA access via Teamviewer to log onto the company desktop and navigate the portals (including stealth, switching I.P.s of course) and answering questions.
I have the Shipping Automated already and the listings automated. But I am struggling for now with the customer services aspect.
Any advice or anyone who has already mastered this, I would greatly appreciate it.
ALSO- Is there a way the VA can answer the customer inquiries WITHOUT logging into each of our eBay stores??
Regards
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