Forum

Shipping label
 

Hi, I have a question

How does the shipping label work?
Is it used only when the customer wants to return the goods?
What informations are on it?

Have a great day!

MACA.

Re: Shipping label
 

You don't know what a shipping label is??...

Re: Shipping label
 

I'm sorry, it's called differently here in the country and I misinterpreted it.:doh:

Of course, i know,
MACA.

Re: Shipping label
 

Haha i was like uhhhh... Are you asking what's on the return label?

Re: Shipping label
 

Yeah that'll be it haha,

I also want to ask if it is possible to refuse to return the goods on ebay (if I used a stealth address and just didn't want to return it). Just write it in the product description, or there is an option directly in the ebay listing?

Thank you,
MACA.

Re: Shipping label
 

you can refuse returns but in case the buyer is claiming that the item was damaged or it does not match the item's descritpion it will make ebay have you to accept the return without having an option to refuse it.

Re: Shipping label
 

Or can I tell him to keep the product (if it's cheap and it's not worth returning it to me), otherwise he would pay for the shipping cost on him or me if he returned the product?

Thanks,

MACA.

Re: Shipping label
 

Yes you can offer him to issue a refund and also keep the item, otherwise you are required to pay for the return shipping costs.

Re: Shipping label
 

If you have your listing set as "no returns accepted" and a buyer opens a return request for an item "not as described" you'll then have to pay for the label your self. If you have in your listing "returns accepted 30 days" the buyer pays the return shipping cost. And to your question about what's on the return label. It'll be the sellers address, name, and then the shipping from address, and name (the buyer)

Re: Shipping label
 

the buyer is only requested to pay the return shipping costs if only he select something else apart from damaged item or not as described. The return label is a prepaid shipping label which shows the sender which will be the buyers address and the receiver which will be your address so the item can be delivered back to. It's the opposite from the first shipping label, the one you've send it in the first place.

Re: Shipping label
 

OP is using a stealth accounnt with ⊗⊗⊗⊗ return address,so he is better off just refund the buyer money and let him keep the item

Re: Shipping label
 

Well thank you,

So, if the buyer opens the case "not as described" how will I be able to fight it? How is it solved for the seller to win?

And I normally send the money to his account, or is it somehow through Ebay? (if I had to pay for the label),

And I probably have to enter an address that I have access to, I guess, will ebay see that they don't match? Will ebay ever see a shipping label? Or they don't control it at all.

thanks,

MACA.

Re: Shipping label
 

So, if I am allowed to return the goods within 30 days, does the customer always pay for the return? Even if the goods are "damaged or not as described."

Thank you,
MACA.

Re: Shipping label
 

IF HE OPENS A CASE SAYING GOODS DAMAGED OR NOT AS DESCRIBED,THEN IT IS YOUR FAULT,YOU PAY RETURN SHIPPING.
Either you or Ebay will send him a return shipping label,when he uses it,the postage will be charged to your seller account.
you better study on how to sell before you start selling