Does this look like a scammer?

[SaiJin]

Originally Posted by Rhonda

It’s an item not received case.

Buyer left this message:
「This was a scam. The tracking number does not match my address or name.」

He finally revealed himself now. What should I do next?

Well the tracking number you left DOES match his name and address on file right?

[Rhonda]

Originally Posted by SaiJin

Well the tracking number you left DOES match his name and address on file right?

Of course it does.

[agent006140]

Originally Posted by rhonda

it’s an item not received case.

Buyer left this message:
「this was a scam. The tracking number does not match my address or name.」

he finally revealed himself now. What should i do next?

never mind address or name,does he have the package and is the content what he ordered.

[SaiJin]

Originally Posted by Rhonda

Of course it does.

then I don't think there's much to worry unless you got unlucky like me in the past.

[Rhonda]

Originally Posted by SaiJin

then I don't think there's much to worry unless you got unlucky like me in the past.

I talked to eBay customer support on chat and the agent asked me to appeal the case, I assumed she is talking about escalating the case. What to expect next?

[Rhonda]

Thank you for contacting eBay Customer Service. My name is Ashley and I would be happy to assist you today.



Buyer ID: XXX

Case ID: XXX



I understand that you want to close the Item Not Received case because the item was delivered to your buyer. After reviewing the tracking details you provided, we could confirm a successful delivery to the buyer’s address. But this SMIR(Seller make it right) period must be completed before eBay steps in. You can contact us after SMIR period, or escalate the case to eBay after the SMIR period(29 April)



If you think a buyer performs fraud in transaction, please tell us by "reporting buyers":

- Click "sold" to find the corresponding order

- Click "action" below drop-down menu

- Click “report this buyer”

- select the corresponding reporting theme, if necessary, you can add to add the contents of the report, and finally click "submit"


I trust that I was able to address your concern today. Thank you for using eBay!



Regards,

Ashley

eBay Customer Service
----------------------------------------------------------------------

Buyer still has the chance to escalate case? Based on what evidence?

[Rhonda]

Should I report buyer as a scammer at this moment, or wait until the case is closed?

[Rhonda]

The scammer can't wait and escalated the case. What are my chances of winning? I have lost a few times with item delivered and still lose. Not so happy and optimistic with eBay.

[ebaystealth1974]

You can't lose. If you do, at first, appeal it. Don't give up.

Like I said earlier, I've never lost a case when the tracking shows delivered.

[SaiJin]

Originally Posted by Rhonda

Thank you for contacting eBay Customer Service. My name is Ashley and I would be happy to assist you today.



Buyer ID: XXX

Case ID: XXX



I understand that you want to close the Item Not Received case because the item was delivered to your buyer. After reviewing the tracking details you provided, we could confirm a successful delivery to the buyer’s address. But this SMIR(Seller make it right) period must be completed before eBay steps in. You can contact us after SMIR period, or escalate the case to eBay after the SMIR period(29 April)



If you think a buyer performs fraud in transaction, please tell us by "reporting buyers":

- Click "sold" to find the corresponding order

- Click "action" below drop-down menu

- Click “report this buyer”

- select the corresponding reporting theme, if necessary, you can add to add the contents of the report, and finally click "submit"


I trust that I was able to address your concern today. Thank you for using eBay!



Regards,

Ashley

eBay Customer Service
----------------------------------------------------------------------

Buyer still has the chance to escalate case? Based on what evidence?

Based on "Buyer is always right and we in eBay don't give a $#@% what seller thinks"

[ebaystealth1974]

Originally Posted by SaiJin

Based on "Buyer is always right and we in eBay don't give a $#@% what seller thinks"

They'll compensate both parties. The seller because they are in the right, the buyer because they're whiny biitch.

[Rhonda]

Originally Posted by SaiJin

Based on "Buyer is always right and we in eBay don't give a $#@% what seller thinks"

I remember once PayPal made a refund but I still got compensated.

[Rhonda]

Originally Posted by ebaystealth1974

They'll compensate both parties. The seller because they are in the right, the buyer because they're whiny biitch.

Buyer opened a dispute on PayPal as well. Are they actually allowed to do that? Scammer goes a way and beyond nowadays. The scammer calling me a scam, so ridiculous.

[rsot]

Originally Posted by Rhonda

Buyer opened a dispute on PayPal as well. Are they actually allowed to do that? Scammer goes a way and beyond nowadays. The scammer calling me a scam, so ridiculous.

They're allowed to open a dispute, sure but PP will analyze it and will see the flow of info/activity to make a decision

[agent006140]

Originally Posted by ebaystealth1974

They'll compensate both parties. The seller because they are in the right, the buyer because they're whiny biitch.

No,a dispute of item not received (not item not as described),Ebay will side with seller since tracking shows it has been delivered,so buyer will lose this case.
thats why he is going to Paypal.
What reason did he use ?If INAD,then

Paypal will ask the buyer to return the item back to the seller in HK and get his money back.
Now who is going to pay return shipping to HK with tracking?
PAYPAL has a policy of giving you some money for return lable but you must apply when you make payment,not when you open a dispute.
Returning an item back to HK would be expensive,unless it is pricey item,buyer would not be willing to do that.
Buyer can also file chargeback with his cc issuer ,not familiar with cc policy in HK?

[agent006140]

question for OP-
buyer said tracking shows delivered,but the name and address on the package is not his and the item is not what he ordered.
Are you dropshipping?
Do you have the item ordered and shipped it yourself or you ask someone else to do it for you?

[yotano211]

Originally Posted by Rhonda

Item sold on Mar 31st

Tracking number provided on Apr 13th

Buyer opens dispute on Apr 20th
-------------------------------------------------
Buyer's dispute message:
Apr. 19The buyer didn't receive the item
Buyer requested
The item
Comments:
I never received my item. I went to usps with the tracking number and the tracking number wasn’t my package. I’d still like the item but if that’s not going to happen I’d like a refund.
---------------------------------------------------------------
I checked buyer's account, it was registered on Mar 27th 2021, brand new with 0 review.

Tracking show item was delivered on Apr 16th

I asked him to tell us more in details on what is actually going on, and no response ever since then.

You took 2 weeks to ship the item out. I would open a case against you also.

[Hank]

Originally Posted by yotano211

You took 2 weeks to ship the item out. I would open a case against you also.

What if they've set their dispatch time to 14 days?

In any event the buyer has been able to open a case, but it's not uncommon for buyers to fail to read dispatch times and delivery estimates. Some goods coming from China to Europe are quoting 50-60 days to arrive.