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Does this look like a scammer?
 

Item sold on Mar 31st

Tracking number provided on Apr 13th

Buyer opens dispute on Apr 20th
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Buyer's dispute message:
Apr. 19The buyer didn't receive the item
Buyer requested
The item
Comments:
I never received my item. I went to usps with the tracking number and the tracking number wasn’t my package. I’d still like the item but if that’s not going to happen I’d like a refund.
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I checked buyer's account, it was registered on Mar 27th 2021, brand new with 0 review.

Tracking show item was delivered on Apr 16th

I asked him to tell us more in details on what is actually going on, and no response ever since then.

Re: Does this look like a scammer?
 

Yes..........

Re: Does this look like a scammer?
 

Will eBay close dispute and release my funds if the buyer doesn't respond?

Re: Does this look like a scammer?
 

yes, but it'll take a few weeks maybe a month for the dispute to expire.

Re: Does this look like a scammer?
 

he said he never received the item,meaning the item is not what he ordered?
Then it is a case of INAD,not INR,he would be asked to return the item

Re: Does this look like a scammer?
 

Yeah, this is the part that looks fishy. Since his explanation is so vague.

Re: Does this look like a scammer?
 

I talked to eBay customer support and they said the case would be closed in 2-3 days, am I getting some incorrect information from them?

Re: Does this look like a scammer?
 

That doesnt sound right.
And if he does decide to scam you all he has to do is respond and this can drag on for quite some time.

Re: Does this look like a scammer?
 

Agent seems like trying to get you off the chat/phone quickly...rarely this is so quickly closed

Re: Does this look like a scammer?
 

There is no any way you can prove what you've actually sent to the buyer. eBay will just rob you and close the case.

Re: Does this look like a scammer?
 

In my experience.. if the USPS tracking number shows delivery in the correct zip code, any eBay case will be found in your favor if the buyer escalates it for review.

I actually tell my buyers to escalate the case for review by eBay anytime tracking shows delivery in the correct location because I know I'll win the case every time.

If they choose to start an actual chargeback later that would be harder to fight but still winnable since you have a tracking number.

Re: Does this look like a scammer?
 

I am getting a lot of those whereas USPS tracking says the item was delivered and they say they didn't get it. A lot of them are postal theft. People drive around stealing out of mailboxes. That is why my mailbox can only be accessed by a key. Some of these are my regulars, so I will reship item but must be reimbursed for shipping. Gotta keep my regulars.

Re: Does this look like a scammer?
 

Isn't that such a weird policy! I wonder what their thinking behind it is, because I would be PISSED as a buyer if something was delivered to my town and they told me tough shiit. :lol:

Re: Does this look like a scammer?
 

The agent is very likely from China as I'm logging in from the eBay.com.hk website.

Re: Does this look like a scammer?
 

eBay said they will escalate the case on the 23rd Apri. I'm keeping my fingers crossed. Still no message or update from buyer yet.

Re: Does this look like a scammer?
 

For cases like this, nowadays is a 50/50.
I have had cases where I even have a signature confirmation, shown delivered, signed etc etc etc, buyer claimed never received and I still lost.

Basically I have 0 trust when it comes to ebay.

Also whoever said 2-3 days they'll close the case, that's unlikely.

Re: Does this look like a scammer?
 

I have a 100% success rate. The seller protection program is straightforward about how it works. As long as tracking shows delivery in the correct zip code during the correct time frame you're going to win. Simple as.

Re: Does this look like a scammer?
 

As I've understood from the OP, buyer says that the package had something different inside?

Re: Does this look like a scammer?
 

I think in this case, the case will end with a refund, due to non-compliance with the description.

Re: Does this look like a scammer?
 

First OP should look at the case he open,is it item not received OR item not as described.
If it is the latter,then OP loses,tracking is meaningless.
There was a time one will order a gold chain from some guy in Pakistan and he shipped with tracking a pair of cheap sunglasses,and the buyer will win the case.

Re: Does this look like a scammer?
 

It’s an item not received case.

Buyer left this message:
「This was a scam. The tracking number does not match my address or name.」

He finally revealed himself now. What should I do next?

Re: Does this look like a scammer?
 

You sure have a lot of different experiences than myself and others when dealing with ebay :lol:

I've NEVER lost a case like you mention in your post. Ever.

Re: Does this look like a scammer?
 

Well the tracking number you left DOES match his name and address on file right?

Re: Does this look like a scammer?
 

Of course it does.

Re: Does this look like a scammer?
 

never mind address or name,does he have the package and is the content what he ordered.

Re: Does this look like a scammer?
 

then I don't think there's much to worry unless you got unlucky like me in the past.

Re: Does this look like a scammer?
 

I talked to eBay customer support on chat and the agent asked me to appeal the case, I assumed she is talking about escalating the case. What to expect next?

Re: Does this look like a scammer?
 

Thank you for contacting eBay Customer Service. My name is Ashley and I would be happy to assist you today.



Buyer ID: XXX

Case ID: XXX



I understand that you want to close the Item Not Received case because the item was delivered to your buyer. After reviewing the tracking details you provided, we could confirm a successful delivery to the buyer’s address. But this SMIR(Seller make it right) period must be completed before eBay steps in. You can contact us after SMIR period, or escalate the case to eBay after the SMIR period(29 April)



If you think a buyer performs fraud in transaction, please tell us by "reporting buyers":

- Click "sold" to find the corresponding order

- Click "action" below drop-down menu

- Click “report this buyer”

- select the corresponding reporting theme, if necessary, you can add to add the contents of the report, and finally click "submit"


I trust that I was able to address your concern today. Thank you for using eBay!



Regards,

Ashley

eBay Customer Service
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Buyer still has the chance to escalate case? Based on what evidence?

Re: Does this look like a scammer?
 

Should I report buyer as a scammer at this moment, or wait until the case is closed?

Re: Does this look like a scammer?
 

The scammer can't wait and escalated the case. What are my chances of winning? I have lost a few times with item delivered and still lose. Not so happy and optimistic with eBay.

Re: Does this look like a scammer?
 

You can't lose. If you do, at first, appeal it. Don't give up.

Like I said earlier, I've never lost a case when the tracking shows delivered.

Re: Does this look like a scammer?
 

Based on "Buyer is always right and we in eBay don't give a $#@% what seller thinks"

Re: Does this look like a scammer?
 

They'll compensate both parties. The seller because they are in the right, the buyer because they're whiny biitch.

Re: Does this look like a scammer?
 

I remember once PayPal made a refund but I still got compensated.

Re: Does this look like a scammer?
 

Buyer opened a dispute on PayPal as well. Are they actually allowed to do that? Scammer goes a way and beyond nowadays. The scammer calling me a scam, so ridiculous.

Re: Does this look like a scammer?
 

They're allowed to open a dispute, sure but PP will analyze it and will see the flow of info/activity to make a decision

Re: Does this look like a scammer?
 

No,a dispute of item not received (not item not as described),Ebay will side with seller since tracking shows it has been delivered,so buyer will lose this case.
thats why he is going to Paypal.
What reason did he use ?If INAD,then

Paypal will ask the buyer to return the item back to the seller in HK and get his money back.
Now who is going to pay return shipping to HK with tracking?
PAYPAL has a policy of giving you some money for return lable but you must apply when you make payment,not when you open a dispute.
Returning an item back to HK would be expensive,unless it is pricey item,buyer would not be willing to do that.
Buyer can also file chargeback with his cc issuer ,not familiar with cc policy in HK?

Re: Does this look like a scammer?
 

question for OP-
buyer said tracking shows delivered,but the name and address on the package is not his and the item is not what he ordered.
Are you dropshipping?
Do you have the item ordered and shipped it yourself or you ask someone else to do it for you?

Re: Does this look like a scammer?
 

You took 2 weeks to ship the item out. I would open a case against you also.

Re: Does this look like a scammer?
 

What if they've set their dispatch time to 14 days? :)

In any event the buyer has been able to open a case, but it's not uncommon for buyers to fail to read dispatch times and delivery estimates. Some goods coming from China to Europe are quoting 50-60 days to arrive.