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-   -   "Help us protect your account" message (https://www.aspkin.com/forums/ebay-discussion/143258-help-us-protect-your-account-message.html)

onefishtwofish 04-28-2021 06:03 AM

"Help us protect your account" message
 
My buyer account was suspended that used the same phone number as my seller account. However, my seller account has not been suspended yet, so I've used stealth techniques to try to delay problems for as much time as possible.

Whenever I went to end a listing, I would sometimes get the "Help Us Protect Your Account" message asking me to confirm my phone number and email address. I had kept pressing "maybe later" and was able to get around it. Then today, I got a screen that said "Help Us Protect Your Account" but did not offer me a maybe later option. It had my phone number and email address and had "Verified" underneath both of them.

What should I do? I need to be able to end a listing that I sold on a different platform. However, I'm afraid to press confirm as I don't want this to trigger an issue within the system that links the two accounts.

13obby 04-28-2021 07:05 AM

Re: "Help us protect your account" message
 
Quote:

Originally Posted by onefishtwofish (Post 1151394)
My buyer account was suspended that used the same phone number as my seller account. However, my seller account has not been suspended yet, so I've used stealth techniques to try to delay problems for as much time as possible.

Whenever I went to end a listing, I would sometimes get the "Help Us Protect Your Account" message asking me to confirm my phone number and email address. I had kept pressing "maybe later" and was able to get around it. Then today, I got a screen that said "Help Us Protect Your Account" but did not offer me a maybe later option. It had my phone number and email address and had "Verified" underneath both of them.

What should I do? I need to be able to end a listing that I sold on a different platform. However, I'm afraid to press confirm as I don't want this to trigger an issue within the system that links the two accounts.

Can you not get another mobile sim and another email address and update these to the account


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