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Re: Can we discuss service metrics? INR specifically? Please guys. I need information
 

lol I really can't understand why I'm not able to actually get any help with this from the people on here. It's literally the only place where I should even be able to. But nothing. Crickets. That really sucks. For the life of me, I can't understand it.

Re: Can we discuss service metrics? INR specifically? Please guys. I need information
 

dont know what niche market you are in,but sales seem to have slowed recently,pick any reason why-COV19 situation has improved,people are now out dining and in the mall,they run out of stimulus check to spend,they are stuck with what they bought using INSTALLMENT PAYMENT service and now cant resell?
Or Ebay is hiding your listings.
Have you considered asking someone to sell for you and see if it makes any difference.

Re: Can we discuss service metrics? INR specifically? Please guys. I need information
 

Here is my worst account.
Average
You = 0.17%
Peers = < 0.10%

I am thinking you actually have a service problem on your hands. Maybe local post office, maybe you are in CA, NY, NJ, CO or any New England state where USPS sucks and it really lowers your service metrics.

I honestly can not imagine having much higher that my worst account %
Rate: 0.17% (Average)

Total transactions: 5,922
Not received: 10
10 / 5,922 = 0.17%