| MarkE | 06-13-2021 07:37 PM |
eBay customer service has hit rock bottom
All of their call centers have been outsourced to Asia (Philippines)?
Every time I need something (invoice adjustment? defect removal?) the only thing they can do is write down my concern & send it to the back office for approval. No power to do anything on their own.
The back office then denies it (when this happens they usually respond within hours), or never replies. I have requests for invoice adjustments pending from April, and whenever I call in with the reference number, I'm told "our back office has not had a chance to review your case yet."
Asking for supervisors doesn't help. The supervisors work in the same outsourced call centers and don't have much more power.
I remember as recently as Autumn 2020, I was able to call in at various times of day & if I'm lucky, get an American eBay worker on the line and he/she would instantly credit my account or remove a defect/neg feedback over the phone.
Lately I've tried 10am / 2pm / 8pm Central Time and all I've gotten are these Filipin@ agents who are generally friendly but simply lack the authority to do anything on your account. Chat is the same thing.
I'm so beyond frustrated right now. Have any of you experienced the same in recent months, and have you found any workarounds? | 
