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| muzzie | 08-06-2021 12:29 PM |
Fraudulent EB INR request
Customer has received his item via UPS courier, tracking clearly leads to his address. I tried to reach him via ebay messages and SMS in order to confirm if everything is fine right after the delivery has been confirmed. He was silent for 3 weeks. Today he has opened INR request. So weird that he never followed the tracking (and the item is pretty much expensive) that said the item has been delivered 3 weeks ago and he never asked where it is. Seems as a clear fraud to me. Any chance I can win such case on ebay? Tracking shows delivery to his address, and shipping label also has the same information. |
| murdered_by_ebay | 08-06-2021 12:39 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by muzzie
(Post 1165414)
Customer has received his item via UPS courier, tracking clearly leads to his address. I tried to reach him via ebay messages and SMS in order to confirm if everything is fine right after the delivery has been confirmed. He was silent for 3 weeks. Today he has opened INR request. So weird that he never followed the tracking (and the item is pretty much expensive) that said the item has been delivered 3 weeks ago and he never asked where it is. Seems as a clear fraud to me. Any chance I can win such case on ebay? Tracking shows delivery to his address, and shipping label also has the same information.
| you need to test how it works on MP. at least with paypal I always lost cases when I provided tracking and the customer replied that they never received an item despite tracking |
| muzzie | 08-06-2021 12:40 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by murdered_by_ebay
(Post 1165415)
you need to test how it works on MP. at least with paypal I always lost cases when I provided tracking and the customer replied that they never received an item despite tracking
| It is not MP, it is sale made before MP. Request opened on EB, not PP |
| ebaystealth1974 | 08-06-2021 02:01 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by muzzie
(Post 1165414)
Customer has received his item via UPS courier, tracking clearly leads to his address. I tried to reach him via ebay messages and SMS in order to confirm if everything is fine right after the delivery has been confirmed. He was silent for 3 weeks.
| Please stop doing that. Feedback is useless and people don't like being nagged by sellers that follow up.
And yes, you can win the case. I've never lost a case like that. If you do, at first, don't give up. |
| ebaystealth1974 | 08-06-2021 02:01 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by murdered_by_ebay
(Post 1165415)
with paypal I always lost cases when I provided tracking and the customer replied that they never received an item despite tracking
| You gave up too easily. Haven't lost a case like that in 20 years. |
| George29 | 08-06-2021 02:09 PM |
Re: Fraudulent EB INR request
What's the amount of the sale?
because if it's above $750 you need to have signature confirmation. |
| Bigblackdog | 08-06-2021 02:38 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by ebaystealth1974
(Post 1165421)
You gave up too easily. Haven't lost a case like that in 20 years.
| Ditto this
:ranger: |
| muzzie | 08-06-2021 02:50 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by George29
(Post 1165422)
What's the amount of the sale?
because if it's above $750 you need to have signature confirmation.
| They are fine to release funds without signature confirmation, but need it in case if customers opens INR case? Seems they just want to pay customer from their own pocket. |
| murdered_by_ebay | 08-06-2021 03:02 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by muzzie
(Post 1165425)
They are fine to release funds without signature confirmation, but need it in case if customers opens INR case? Seems they just want to pay customer from their own pocket.
| It is great. It may also depend on the carrier , at least with royal mail recorded I was losing cases despite tracking |
| agent006140 | 08-06-2021 07:17 PM |
Re: Fraudulent EB INR request
online viewable tracking showing delivered from a commercial carrier,if $750 or more,signature required for seller protection |
| muzzie | 08-07-2021 12:18 AM |
Re: Fraudulent EB INR request
Seems I am doomed. Will use signed for delivery from now on. |
Re: Fraudulent EB INR request
Quote:
Originally Posted by ebaystealth1974
(Post 1165421)
You gave up too easily. Haven't lost a case like that in 20 years.
| True - have to keep at it |
| agent006140 | 08-07-2021 08:30 AM |
Re: Fraudulent EB INR request
if the carrier is UPS,MAY BE UPS has signature from the buyer,have you gone to its website and see the tracking results.
dont just give up,upload the tracking and see what Ebay does,the robot would use the tracking number you uploaded and go to UPS website to verify the status.
Robot may not look for signature,human does,so you may win the case,if buyer knows about signature requirement,he will appeal and a human rep will then look for signature. |
| murdered_by_ebay | 08-07-2021 03:18 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by agent006140
(Post 1165483)
if the carrier is UPS,MAY BE UPS has signature from the buyer,have you gone to its website and see the tracking results.
dont just give up,upload the tracking and see what Ebay does,the robot would use the tracking number you uploaded and go to UPS website to verify the status.
Robot may not look for signature,human does,so you may win the case,if buyer knows about signature requirement,he will appeal and a human rep will then look for signature.
| you are in the US and this makes you privileged with tracked shipments comparing to many countries. I ship some of my items by USPS and when I provide tracking the system can check and they even send an email to the buyer telling them that the item has arrived and suggesting to close the case. but in the UK for example it does not work with the Royal Mail |
| muzzie | 08-07-2021 03:19 PM |
Re: Fraudulent EB INR request
I used UPS Express. However, without signature request, my bad. |
| agent006140 | 08-07-2021 07:15 PM |
Re: Fraudulent EB INR request
well,lets see what happens,50/50 chance,robot do not signature or email or video or picture,just tracking number. |
| agent006140 | 08-07-2021 07:16 PM |
Re: Fraudulent EB INR request
Quote:
Originally Posted by murdered_by_ebay
(Post 1165522)
you are in the US and this makes you privileged with tracked shipments comparing to many countries. I ship some of my items by USPS and when I provide tracking the system can check and they even send an email to the buyer telling them that the item has arrived and suggesting to close the case. but in the UK for example it does not work with the Royal Mail
| not familiar with royal mail,
shipping cost has gone up a lot, |
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