| EbayDoesntCare | 09-28-2021 06:45 AM |
Re: Ebay does NOT keep it's word !
Quote:
Originally Posted by markrey
(Post 1171012)
So how exactly is the seller's fault? ebay is the one that charged you VAT, not the seller and the seller can complete all the forms correctly and still customs might stop the merchandise and demand that you pay VAT again, some Countries are unprepared to handle IOSS and some Countries are trying to charge VAT again even if all the forms are correctly filled and electronically submitted.
You could have complained to the customs authority in your Country and show them you paid VAT already and if they still want you to pay VAT again just refuse the merchandise and it would have been sent back to the seller, but you didn't do that and choose to pay VAT again, also you could have insisted with ebay, show them that you paid VAT twice and be persistent in asking them to refund you the VAT, instead, you went to paypal which apparently screwed the seller and let you keep the item and the money? My apologies if my assumption is incorrect and they only refunded the VAT portion of your payment.
| I am not saying that Seller is at fault. But I am not at fault either. Actually we are both victim. One small problem: As far as the seller was concerned... He had send the goods and was paid, for him : Case closed.
The Belgian customs argument is: For small items with a value of less than 150euro, we can not start a case. The import has a correct (electronic) ITMATT message that shows that the VAT is paid, than all is ok. If the ITMATT has a problem ... you can NOT do anything else than send the goods back to the seller and start all over again or pay the duties. Return of undelivered items is free and shipping again would have cost about 10euro. 5 for me and 5 for the seller ?
My conclusion: We say in Belgium: "Where there is a will ... there is a way". By keeping communicating, this problem could have been solved in a good way for both seller and buyer.
But this is not the point of my story here.
Ebay's conclusion was: Final decision: "The dispute is closed. No refund can be made."
The seller left me with the problem too: "Figure it out on your own !"
Only Paypal prevented me from paying 50% more than was advertised. | 
