"The seller can't send a return shipping label"

kirkland · #1 01-19-2022

Just got this for the first time ever, for a return I am trying to make as a buyer. Wtf?

I'm assuming this is because this is an international seller. However, when I purchased the item, the buyer's location was a US based one. In the past few days, I noticed he changed all his locations (as well as his return shipping address) to an overseas one.

From what I understand, it would cost me 300$ to send my $180 purchase back for a refund. All for a defective item. Are they expecting me to purchase a $300 label to finance a return for a $180 defective item? I've read some other posts where the seller promised to reimburse the buyer for return shipping for similar situations, but in every case, they never did.

What should I do? Has anyone else had this problem?

How does one enable this feature on their account anyway?

bytor3k · #2 01-20-2022

Did you try contacting eBay and ask them what to do?

rsot · #3 01-21-2022

Quote:

Originally Posted by bytor3k

Did you try contacting eBay and ask them what to do?

I don't think eb agents would be of much help here - seller seems to be clever on the address change

**SaiJin** · #4 01-21-2022

Quote:

Originally Posted by kirkland

Just got this for the first time ever, for a return I am trying to make as a buyer. Wtf?

I'm assuming this is because this is an international seller. However, when I purchased the item, the buyer's location was a US based one. In the past few days, I noticed he changed all his locations (as well as his return shipping address) to an overseas one.

From what I understand, it would cost me 300$ to send my $180 purchase back for a refund. All for a defective item. Are they expecting me to purchase a $300 label to finance a return for a $180 defective item? I've read some other posts where the seller promised to reimburse the buyer for return shipping for similar situations, but in every case, they never did.

What should I do? Has anyone else had this problem?

How does one enable this feature on their account anyway?

Wait he kept changing his address to outside of USA?

the hell... Either way eBay should be able to give you a label though

agent006140 · #5 01-21-2022

for defective item filed as Item not as described,seller would have to provide a shipping label,you should escalate to get Ebay involved.
cant recall how Ebay will handle this,go to Ebay seller forum and ask.
years ago,in my case,the seller sent me $$ to buy a label,around $49 dollars,it may be different now.
if he has changed his address to an overseas address,he is just making the situation worse if he has to give you a return shipping label,he could just refund you in full and let you keep the item.
if Ebay is involved,he has x number of days to respond,if he does not,then eBAY WILL refund you in full and close the case.,

rsot · #6 01-23-2022

OP, able to share what is this defective item?

bruh · #7 01-25-2022

Quote:

Originally Posted by agent006140

for defective item filed as Item not as described,seller would have to provide a shipping label,you should escalate to get Ebay involved.
cant recall how Ebay will handle this,go to Ebay seller forum and ask.
years ago,in my case,the seller sent me $$ to buy a label,around $49 dollars,it may be different now.
if he has changed his address to an overseas address,he is just making the situation worse if he has to give you a return shipping label,he could just refund you in full and let you keep the item.
if Ebay is involved,he has x number of days to respond,if he does not,then eBAY WILL refund you in full and close the case.,

Seller should send money as far as I know too. But buyer has to communicate with seller and not be rude.

rsot · #8 01-25-2022

Quote:

Originally Posted by bruh

Seller should send money as far as I know too. But buyer has to communicate with seller and not be rude.

The crazy shipping cost is rude hah

bruh · #9 02-01-2022

Quote:

Originally Posted by rsot

The crazy shipping cost is rude hah

Not saying anything about shipping cost. Just to be as polite as possible when communicate. Bonus points for you in front of ebay.

kirkland · #10 02-02-2022

UPDATE - last week I escalated the return to a case. Funny how that changes the seller's tone and all of a sudden they were willing to offer a return label. Prior to this, he was completely noncompliant and pretty much ignoring every message I sent asking for a label.

agent006140 · #11 02-02-2022

if he does not respond,Ebay will act on his behalf and refund you without having to return the item and it is a negative for him.
not responding means he does not want the item back,thats Ebay intepretation.
what kind of return label did he give you?

Fagor73 · #12 02-08-2022

He does not have to buy it for you, since he is an international trade participant outside the United States. But according to the terms, he must contact you and ask you for your paypal address. To send funds for postage by asking you about the cost of the refund

rsot · #13 02-08-2022

Quote:

Originally Posted by kirkland

UPDATE - last week I escalated the return to a case. Funny how that changes the seller's tone and all of a sudden they were willing to offer a return label. Prior to this, he was completely noncompliant and pretty much ignoring every message I sent asking for a label.

Smart to escalate