"Verify your information to continue selling" Error

[kirkland]

Got an email titled "Action required: Verify your information to continue selling" on an old account where they've already verified it as of a year ago. Specifically they ask for ID, passport, or other gov issued card. Immediately uploaded it, and while it was temporarily accepted, I received the SAME email not too long thereafter. Almost as if my original submission was never accepted.

The docs are 100% legit and real info. Is this simply a bug? Are they having trouble reading my docs? Do I need to upload alternate docs? Anyone else ever have this issue? Just confused as to what's going on here and whether I need to contact CS, upload a different doc, etc

[SaiJin]

Yea some times you'll have to reupload.

They are like this in other areas too.

try it just one more time.

[murdered_by_ebay]

if the upload window has disappeared you do not need to upload

[kirkland]

Originally Posted by SaiJin

Yea some times you'll have to reupload.

They are like this in other areas too.

try it just one more time.

Ive done it a few more times, I have a few alternate docs (diff forms of ID etc) that Ill try instead

Is this a glitch? Or does it imply they haven't accepted the docs

In the past when they didn't accept the docs they flat out said it. this is just a repetition of the same email. Very weird

[rsot]

Feels like they haven't accepted the docs