Forum

Suspended, vague email
 

Hello,
We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not made lightly. Measures like this help keep our marketplace safe for everyone. Learn more about how and why accounts can be restricted.

Here’s what you should know
• You will no longer be able to use your account to sell on eBay and any new accounts you set up may also be restricted.*
• If you have any listings, they’ve been removed and can be viewed below. - Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
• You can still bid on and buy items from other sellers.
If you have any questions or concerns, or think we’ve made a mistake, please get in touch. We’re here to help.*


Anyone care to explain what this may be? Its a new account, about a month old. Sold my first item, 1 week. Then 2 items..4..everything slow and steady.

Re: Suspended, vague email
 

Were your items risky? trademarked? branded?

Re: Suspended, vague email
 

if this is a new stealth account,Ebay must have connected it to your old suspended account.

Re: Suspended, vague email
 

Used items. Jewelry, linen.

Re: Suspended, vague email
 

New stealth. Account registered in diff country. Using ipburgers residential service. It was clean. The ONLY thing i can think of is i printed a label and 2 days went by before i actually took it to the post office because the buyer wanted another item to add to their order.

Re: Suspended, vague email
 

my new account got suspened as well

Re: Suspended, vague email
 

nO,IT HAS NOthing to do with your shipping

Re: Suspended, vague email
 

Its like a sudden purge. Smh.

Re: Suspended, vague email
 

Really? Thought i read that somewhere here how important it is to ship quickly with new seller accounts.

Re: Suspended, vague email
 

You printed the shipping label on Ebay?
so thats good enough for Ebay.
Ebay does not care unless the buyer files Item not received and ask Ebay to intervene.

Re: Suspended, vague email
 

either your account is no good or you are selling something Ebay does not allow

Re: Suspended, vague email
 

No not printed on ebay. No cases, above standard. Month old account. I was selling smalls slowly auction style.

Re: Suspended, vague email
 

Btw account set up and sold by someone approved here. It was all vintage stuff. Typical stuff ebay is well known for. Vintage camera, clocks..the only thing different was a sticky patch diabetics use. No medical device. I see others selling still with no sellers appearing to be suspended aka “not a registered user”. Im lost.

Re: Suspended, vague email
 

if you print label off Ebay,always a good idea to add tracking on Ebay.
selling sticky patch diabetics use. could be the reason.

Re: Suspended, vague email
 

If youre saying it was delay in shipping…thats all i can think of..

I print and add tracking instantly to ebay. But took me couple days to ship it.

Re: Suspended, vague email
 

thats fine,as long as the buyer does not complain.

Re: Suspended, vague email
 

with USPS priority,you can ask the mail man to come to your house to pick up the package.

Re: Suspended, vague email
 

I know how it works lol
I was also shipping from usa and account based overseas. I mean, ebay themselves said its cool. So i cant wrap my mind around this.

Re: Suspended, vague email
 

are you overseas?then you should change your flag

Re: Suspended, vague email
 

No…..im in usa..the account was created overseas. I listed and sold on the ebay usa section of the site.

Re: Suspended, vague email
 

It seems new accounts are getting slaughtered. Can any pros here advise on how to treat and grow a new stealth in 2023. I already have the guide and still..

Re: Suspended, vague email
 

The key to opening a new account is to look normal. Do not do anything that 'regular Joe' wouldn't do.

So, would regular Joe open a private seller account, I'm assuming it's not a business, in one country and ship goods from another. No.

Added to this, would regular Joe then immediately list medicines. No.

Two massive red flags that not even a business would avoid, even though it might be explained away as part of their global operation as an approved pharmaceutical trade. But a private seller in one country with their trinkets and medicines stored in another...not a chance.

Okay, their policy in principle allows you to do these things, but their bots don't work to written policy, they work to risk. They've decided your new account is unusual and poses a risk. You can kinda see why.