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Longer estimated delivery dates showed to customers
 

I have a big big problem in a almost 10k feedbacks account, all started some months ago. I contacted every kind of customer help section, sent mail, did chat, and multiple ten phone calls. Nobody helped me, despite various technical tickets was opened

I'm asking here if anyone of you experienced this

Shipping from : Monday to Friday
Cut off : 11:30 in the morning
Selected Shipping service : Other Express Courier 1/2 days
Days needed to ship : Same Day

Now while i'm writing a customer looking to one of item listed by that account could read that will receive the item within the 8-9 July, instead the correct date that will be 3-4 July. Today is the first, cut off time passed, so tomorrow the 2 will be shipping day, and 3-4 july for delivery days

Furthermore, metric delay defects are calculated on the 1-2 day shipping chosen and not on the dates indicated to the customer. This is all absurd

Sales are dropped a lot, competitor with same items and same shipping service have more sales, obviously I am rejected by most potential buyers due to the long delivery times

Anyone of you experienced this before? If yes, how did you solve this?

Re: Longer estimated delivery dates showed to customers
 

are your buyers mostly in USA?
And where are your competitors,are they in USA?

Re: Longer estimated delivery dates showed to customers
 

Customers in the United States generally expect all of their products to arrive every two days.
If you ship from China you can't expect things to be better--
try

Re: Longer estimated delivery dates showed to customers
 

Deliver within 3 days from italy - customers are italian

Re: Longer estimated delivery dates showed to customers
 

so you're saying ebay changed your deliver time from 3 days to 7 days all of a sudden?
THere's must have been some changes in the shipping option, did you look into that?

Re: Longer estimated delivery dates showed to customers
 

the shipping time is quite fast

Re: Longer estimated delivery dates showed to customers
 

look at that multiple time all is correct

Re: Longer estimated delivery dates showed to customers
 

just for clarification - you are shipping via ebay global shipping/

Re: Longer estimated delivery dates showed to customers
 

He is in Italy and ship to Italian buyers in Italy

Re: Longer estimated delivery dates showed to customers
 

thanks - this change indeed is odd and all of a sudden

Re: Longer estimated delivery dates showed to customers
 

Have you tried changing the shipping method you offer and see if that change it back to the 3 day deliver?

Re: Longer estimated delivery dates showed to customers
 

If i try to change in a faster or slower shipping, there is the same late added. No change

Re: Longer estimated delivery dates showed to customers
 

Are you really in Italy?
Go to My Ebay and see if anything has changed?
Do you have the item in stock?