Forum

New eBay Policy " BBE" restrict my accounts
 

I don't see anyone talking about the new ridiculous policy. Any neutral or return from eBay buyers will increase your BBE% easily, and then eBay will restrict your account and reduce your selling limits; all my accounts have restrictions; one account got restricted because I got 1 return from 74 transactions. That's obviously insane!!!:mad2:

Re: New eBay Policy " BBE" restrict my accounts
 

Wow that's crazy. I haven't heard anything about this

Re: New eBay Policy " BBE" restrict my accounts
 

that was already talked about , this policy concerns only south east asia sellers , if you do israel accounts it may be possible you count as asia as well

Re: New eBay Policy " BBE" restrict my accounts
 

Oh, you are right; I didn't notice it was for Eastern countries; they make it too difficult for us.



eBay will evaluate the rate of transactions with BBE defined by four evaluation metrics below:

Significantly Not as Described (“SNAD”): a buyer returned an item and gave a return reason that indicates “Item Not as Described”, including “Doesn’t work or defective” / “Doesn’t match description or photos” / “Wrong item sent” / “Missing parts or pieces” / “Arrived damaged” / “Doesn’t seem authentic” / “Doesn’t fit my vehicle”;

Stock-Out Cancellation (“Stock-Out”): a seller canceled a transaction because they no longer had the item, or the item was never shipped, and the buyer's money was returned;

Low Detailed Seller Ratings (“Low DSR”): a buyer left a Detailed Seller Rating score of 1, 2, or 3 for “Item as Described”; or

Neutral/Negative Feedback (“NNFB”): a buyer left Neutral or Negative feedback for a seller.

Starting December 11, 2023, sellers will be evaluated on the number of transactions with bad buyer experience. The sellers whose BBE rate is much higher than the peer market average may be subject to a range of actions, including, but not limited to:

1. Administratively ending or removing listings,
2. Adjusting selling limits,
3. Holding the payment,
4. Enforcing buying or selling restrictions, or
5. Suspending the relevant accounts.

Re: New eBay Policy " BBE" restrict my accounts
 

1 return from 74 transactions makes you worse than "peer market average" is pretty nuts.

No other issues/complaints/neg feedback besides this?

Re: New eBay Policy " BBE" restrict my accounts
 

No, all my metrics are good; when I reach 100 orders, I will be top-rated

Re: New eBay Policy " BBE" restrict my accounts
 

tarting December 11, 2023, sellers will be evaluated on the number of transactions with bad buyer experience. The sellers whose BBE rate is much higher than the peer market average may be subject to a range of actions, including, but not limited to:
---------------------------------------
peer market average?
what did you sell>in what category?

Re: New eBay Policy " BBE" restrict my accounts
 

They measure it by counting the total Negative/Neutral feedback you received, the number of returns you have, and out-of-stock cancellations with the total number of transactions you sold to get BEE%. For example, if you received 1 Neutral feedback and 3 returns for 70 transactions, your BBE rate will be (1+3/70)=5.7%. If the market average is around 1-2%, then they will limit your account because you have a higher rate than the market.

Re: New eBay Policy " BBE" restrict my accounts
 

how can check BBE% in my account

Re: New eBay Policy " BBE" restrict my accounts
 

Welcome to the forum - all the best as you master stealth :thumb:


Should be able to see it on your seller account profile with stats etc

Re: New eBay Policy " BBE" restrict my accounts
 

Re: New eBay Policy " BBE" restrict my accounts
 

It appears that the restriction is applied if you get significantly item not as described returns, the usual item received damaged or they changed their mind does not count.

Re: New eBay Policy " BBE" restrict my accounts
 

Maybe in their mind this will force sellers to sell quality products that customers keep?

Re: New eBay Policy " BBE" restrict my accounts
 

Yep, I just lost my account because of INRC, to be fair I screwed up. However, in the past my account was always strong enough to withstand these short term issues I recently faced.

Ebay phone support used to be helpful because you had direct access to the backend team while they all worked in the same building. Now everybody just sits on their a$$ at home, therefore getting a supervisor is like pulling teeth. Before, you'd get them everytime you called because the agents were held accountable.

I no longer can view eBay as a marketplace I would build my life around. Before 2020 it was basically the only marketplace I sold on, since then I've been off & on, however now I only think moving $10k per month is feasible. Anything more is just likely going to cause my account to get suspended so why bother. If you have other marketplaces it all evens out anyways.

Re: New eBay Policy " BBE" restrict my accounts
 

what is INRC?

Re: New eBay Policy " BBE" restrict my accounts
 

Item significantly not as described is the only way buyers can make seller pickup return shipping.
Some use it to punish the seller for engaging in retail arbitrage or use it and return it,it is called Rent a Ebay!
Or they can't resell it,so back to its owner.

Re: New eBay Policy " BBE" restrict my accounts
 

item not received claim

Re: New eBay Policy " BBE" restrict my accounts
 

too many sellers and not enough buyers.

Re: New eBay Policy " BBE" restrict my accounts
 

got to find the right niche and right pricepoint

Re: New eBay Policy " BBE" restrict my accounts
 

I understand what you said. Autually Chinese accounts have been like this for several years. In addition, there are category and logistics restrictions. Chinese accounts even require video verification. In some cases, it is stricter than Amazon.