Forum

Ebay cancel order
 

revised policy-
Buyers now have the option to request an order cancellation using the Cancel order button before the item is marked as shipped.

What sellers should know
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You retain full control to either accept or decline cancellation requests

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You’re protected from neutral or negative feedback for any cancellation requests made through our updated process, regardless of whether you accept or decline

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You may notice a slight increase in cancellation requests, but should receive fewer direct messages from buyers inquiring about cancellations

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In prior tests, this change resulted in a minimal increase in cancellation requests (maintaining an overall average cancellation rate of 1%, with an increase from .9 out of 100 transactions to 1.1 out of 100 transactions), and a notable 25% improvement in buyer satisfaction, which led to a higher likelihood of repeat purchases

Re: Ebay cancel order
 

it is great , a very useful function allowing to cancel orders without reading all emails first

Re: Ebay cancel order
 

True - best to just keep the acceptance streamlined without a lot of back and forth

Re: Ebay cancel order
 

It's good for the occasional order mistake... but I get the feeling people will abuse it eventually like they always ruin something good

Re: Ebay cancel order
 

They would place the order then find the same item cheaper from another seller,then they will cancel the order.
Ebay does keep track of such,if there are too many cancellations,it could suspend your buying privilege/

Re: Ebay cancel order
 

but always easy to create buyer accounts...for the professional abusers even more so

Re: Ebay cancel order
 

In reality I don't think we'll see a great deal more cancellations. I do agree that not having to check messages and manually cancel them is a good thing.