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Randomly had old account reinstated
 

So, this week I received an email from an old ebay account using real details, that had been previously suspended.

Here is the email -
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We are pleased to announce that your eBay seller account has been reinstated, and you are once again welcome to list and sell on our platform. In our ongoing efforts to maintain industry standards, we have recently updated our selling policies. These changes are designed to better support our seller community and enhance the overall selling experience.

What’s Changed? Our revised policies aim to foster a fair and supportive environment, allowing you to grow and succeed without compromising the safety and trust of our community.

What This Means for You:

Immediate Account Reinstatement: Your account is now active, and you can start listing items immediately.
Get Started Again: To begin selling, simply log in to your eBay account.

We are offering dedicated support for any questions or assistance you might need as you resume selling. A member of the team will call you over the coming days to answer any questions you may have and to help you return to selling!

We look forward to speaking with you soon.

Happy selling!

Warm regards,

Value Creation Outreach Team | eBay

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Very strange, it's actually the first time I have seen a permanently suspended account get reinstated.

I contacted support and asked for more clarity about why it was originally suspended.

They said - Your account was previously permanently suspended for explosive growth, and that suspension has been lifted under a Global Trust Initiative.

Explosive growth :lol:

Anyway, at least I have another account in my real details for future use if needed.

Re: Randomly had old account reinstated
 

Interesting - while nice to be reinstated...the possibility for suspension could arise again - I wouldn't trust eb enough to just rely on this account thinking it's golden - but that's my thoughts anyhow

Re: Randomly had old account reinstated
 

No I agree, you can't trust any platform, ebay, Amazon etc they could do a rug pull at any moment.

Re: Randomly had old account reinstated
 

Got exactly the same email last week about one of my permanently suspended accounts from a couple of years ago.

Re: Randomly had old account reinstated
 

It does seem like they're rolling out a new policy and reinstating some previously suspended accounts.

Re: Randomly had old account reinstated
 

Was it a stealth account?

Re: Randomly had old account reinstated
 

That's a trend worth noting hmm - stealth or real info?

Re: Randomly had old account reinstated
 

Stealth, at the time I figured it was purely a velocity review (which ties with what deebee80 was told), I submitted the invoices and they indefinitely suspended it.

I guess it failed their risk assessment at the time, even though there were no complains or defects.

Re: Randomly had old account reinstated
 

are your invoices legit?

Re: Randomly had old account reinstated
 

that is perverted ebay logic , reinstating old suspended accounts to increase turnover and mass suspend new accounts to reduce turnover

I guess this would be the logic Dr Jekyll and Mr Hyde

Re: Randomly had old account reinstated
 

They said - Your account was previously permanently suspended for explosive growth, and that suspension has been lifted under a Global Trust Initiative.

----she did not do anything,wrong,just listing/selling too fast and too many.
Not every suspended account will get reinstated .

Re: Randomly had old account reinstated
 

In my case, everything was legitimate — real details, valid invoices, and I owned the brand.

I think it's a poor policy on eBay’s part that sellers are expected to start with slow sales. Amazon, by contrast, doesn't penalise rapid growth — they actually encourage it.

Re: Randomly had old account reinstated
 

Az and eb are very different platforms on their approaches - while AZ may not penalize rapid growth on their end, there is a lot of aspects with their listings that need to be checked off, etc

Re: Randomly had old account reinstated
 

Ebay is a flea market,so there are more amateur /part time sellers selling his own stock or worse have no stock at all,and used ,parts only ,worn,dirty,knockoffs all are welcome.
A different platform

Re: Randomly had old account reinstated
 

then why not list on AMZN,which has more buyers.

Re: Randomly had old account reinstated
 

I actually saw a few of these from members in the forum I think 2 years ago?

Those members haven't said anything else since they started using the accounts, so I'm pretty sure they are still active.

Re: Randomly had old account reinstated
 

2 years ago - hmm or maybe those members haven't been active in a while

Re: Randomly had old account reinstated
 

Indeed, I also use Amazon.

Re: Randomly had old account reinstated
 

Wow, that's interesting. I understand why eBay would suspend accounts that are fast growing due to risk, but usually its a combination of factors users here don't mention. Like as you grow, you're receiving frequent INRC, or return requests. That is a bad combination.

Even with my business, I turn down money if I think there is risk. Not all money is good money.

Re: Randomly had old account reinstated
 

Recent experience to share?

Re: Randomly had old account reinstated
 

Can you cancel orders on Ebay?
I know you can do so,but too many cancellations tick off EBAY,also I think Ebay would still charge a fee if seller cancels an order.

Re: Randomly had old account reinstated
 

On eBay if someone asks for a discount for example, or has multiple questions, I generally check their recent feedback. If they have a history of leaving negatives, I usually just ignore them and block.

It is more of an intuition.

During the holidays I had someone who spent over $2000+ on goods. Sometime in January he opened an INRC for a package bought in Oct, and did so because tracking didn't show "delivered". We both know it was indeed delivered, USPS just didn't scan it. He bought from me 5 other times after this as well. Never mentioned a package missing. So I messaged him and politely asked him not to buy from my shop again. I could not risk him potentionally doing this again when I know claims like his on an account with less than 6 months of selling activity is high risk.

One bad customer who buys from you frequently that decides to open claims can ruin your account depending on volume. Sudden spikes of claims by one customer then normal infrequent claims for others add a toxic combination.

Anyone that has their own website probably knows how important turning down money is because chargebacks = no protection & costly. So if you have high risk orders flagged by Stripe (risk score 80+), thats an easy cancellation.

Re: Randomly had old account reinstated
 

INRC is item not as described.
INR is item not received.

Re: Randomly had old account reinstated
 

INAD is item not as described agent

Re: Randomly had old account reinstated
 

INAD,not INRC,thanks.
He said he knew and buyer knew the package has been delivered.
Not possible.
There is a small buyer in rural Mexico who buys small trinklets on Ebay,sellers would ship with no tracking and she would fire INR,too many times and Ebay suspended her buying privilege as she become a hazard to Ebay seller community.
She does not understand as she is telling the truth.

Re: Randomly had old account reinstated
 

Just to update this threat with my experience...

RECAP:

Feb 23 - Account opened
Aug 23 - MC011 probably for increase in sales
Aug 23 - Appealed with invoices, refused
Apr 25 - Randomly reinstated - 'update in selling policies'

UPDATE:

Jul 25 - Listed a FMCG
Jul 25 - Sold 50 Items
Aug 25 - Sold 30 Items

Still on delivery + 3 day payment hold.

I didn't get around to listing anything on this account for a few months after it was reinstated. I figured I'd list one cheap, relatively fast-selling item until the payment hold was removed and the account was trusted again, then I could start selling more expensive items. As you can see, that hasn't happened yet.