Forum

closing a restricted ebay account
 

Hi all, whats the easiest way to close a selling restricted account? the chat agents send generic messages

"As you are aware, a review was conducted on your account by the specialist department in the month of January 2026. Following a thorough assessment, the eBay specialists have determined that the account will be permanently restricted to ensure adherence to eBay selling policies.

We are committed to continuously improving the buyer and seller experience. To support this objective, we may occasionally take measures such as restricting selling privileges, hiding, demoting, or removing listings from our platform, or suspending accounts temporarily until relevant information can be verified."

Also whats the best way to open a new account, can you use the same name but a different address with it not getting flagged? Also if i change the registered name, address and ni, is this likely to make any difference?

Re: closing a restricted ebay account
 

You can't really "close" a selling restricted account - eb will always keep the info...

To open a new account, you should use all fresh info - same name with different address but same birth date...I will wait for other UK members to comment.

Re: closing a restricted ebay account
 

Your account has to stay open to deal with all the disputes/chargebacks/refunds it's going to be hit with. It wouldn't make any sense for them to let you close your account after it's been restricted.

Re: closing a restricted ebay account
 

OP, why were you suspended? What category of items sold?

Re: closing a restricted ebay account
 

Impossible to close the account or change bank account for payouts. But you can remove the direct debit from your banks end, I recommend doing so. I'd also change all the other changeable details (e.g. primary address etc.) but it probably doesn't matter as they have everything saved on file.

That's why this forum exists and how I found it haha