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What are the odds this account is toast?
 

I am currently worried about an account I have had since 2018. The issue arises because the account dropped to "below standard." It hit 3/507 closed without seller resolution and 3/507 transaction defect.

The issue was 2 cases of items not received because the postal service lost them during the holidays. Those appeals were denied months ago. But recently, I had a buyer request a return that I approved the next day. He shipped the item. Fast forward roughly 15 days, and the postal service still has the item and has not returned it to me. The buyer forces a case, and it gets delayed until after the 4th of July, then to July 10th. I can no longer refund the buyer even when the package does come. It arrives after the holiday, and eBay sides with the buyer and finds me at fault.

So, how soon will this account be banned in today's enforcement? I appealed the defect because I honestly could not refund the buyer, and I did not have my item back. Hopefully, I do not get a village idiot that reviews the case, but I am leaning towards this account being destroyed.

Re: What are the odds this account is toast?
 

Unless the account is regularly having money problems, I don't think they're going to can you over this.


Seriously though, assuming they don't ban the account.. you should really step up your game. Figured you'd be way past the point of forcing eBay to resolve cases for you.

Re: What are the odds this account is toast?
 

instead of breaking your head over a possible suspension just fix it by selling penny items

Re: What are the odds this account is toast?
 

Second this - pump up the metrics. Do you have backup accounts to transition big sales too in the meantime?

Re: What are the odds this account is toast?
 

I think you can only appeal defects within 60 or 90 days if its outside the timeframe they wont do anything

Re: What are the odds this account is toast?
 

But you did get the item back??

Re: What are the odds this account is toast?
 

Only problem with this is that those sales would count towards next month's metrics.. so the account still has to sit below standard for a full month.