 8,288 EUR disappeared from my balance overnight with no transaction, no payout
My eBay.de seller account was permanently suspended on 13 July 2026 and the remaining balance has been held since then.
Yesterday my balance was 14,210.25 EUR. eBay customer service had confirmed that exact figure to me in writing.
Today it shows 5,921.78 EUR.
So 8,288.47 EUR is gone, and there is no record of it anywhere:
- On hold (Einbehalten): 0.00 EUR
- Processing (In Bearbeitung): 0.00 EUR
- Payouts tab: 3 payouts total, the most recent on 1 July 2026. Nothing in September.
- Transaction report: no entry at all on 22 or 23 September
- My bank (Wise, the same account that received every previous payout): nothing received
I emailed eBay the day before asking them to release the funds manually, and the balance changed overnight.
So my question: when eBay releases held funds manually on a suspended account, can it happen that nothing shows up in the payouts tab or the transaction report, and the money is simply in transit? Or has anyone had a balance silently reduced like this and later found out what it actually was?
Customer service has given me three different hold periods so far (60-190 days, then 250 days), so I don't really trust what they tell me.
Germany / eBay S.à r.l. if that matters. Any experience appreciated.
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Re: 8,288 EUR disappeared from my balance overnight with no transaction, no payout 
