Forum

Negative feedback solution
 

If a buyer leaves a neg and I've ran out of feedback revisions can they change it if they want to, to a positive?

There is no limit on how often a buyer changes neg to pos is there?

If you can work buyer into changing feedback I see no reason why not

How do they do it? Where do they have to navigate to?

Truth be told, I have no idea. I've never changed my feedback that I left. But I have had buyers who left silly negs turn them into Pos. So it must be doable. Maybe same screen you use to reply to feedback?

According to eBay they cant change feedback unless you send a revision which I don't have.

On all the forum boards on eBay it says that buyers can change feedback once its left.

You are allowed 5 feedback revision requests per year if you sell less than 1000 items. Now the 5 requests does not mean that you will get 5 revisions. Make sure a seller is willing to revise the feedback left before you send them a request otherwise you will burn a request. If you want to send a request just find the "feedback revision request form" in Ebay and it will give you the steps to submit it. You can just type feedback revision into the help box.

FB
 

click on this page

http://pages.ebay.com/help/feedback/...n-request.html

and go down to request. If you don't have any neg. of neutral you can not ask to revise. and yes the buyer will be sent an email stating that you like to have the fb revised and the buyer has to agree up to a time limit. if he doesn't nothing will happen

Yeah I know about revisions. But can a buyer change it without me having to send a revision?

No a buyer can not change feedback without doing it through a revision request form.

I believe you need to do the request - they can leave follow-up comments thought but can't change without formal request.

So if a buyer leaves neg or neutral in haste they cant change it unless you send them a request first? Thats a silly setup. I can understand the request system, but to make it so a buyer cant simply change their own feedback on their own free will is just plain goofy.

They make it so very easy to leave bad feedback without educating the buyer on what it means. All buyer sees is a little sentence that says "maybe seller can make you happy" or something stupid. But to change it you need to jump through a bunch of hoops. And you can only do it 5 times a year?

I swear sometimes it really seems like eBay actually hates sellers....

Simply no reason to make it so buyer cant upgrade feedback on their own. None.

eBay figures that buyer is always right and if you screw off one seller, others will take the place. Sucks like that.

[I had this once. I buyer left neutral by accident and said great item, super blah blah. I asked him why he left neutral and he said he is half blind and didn;t see. I asked him to change it had to sent a request over ebay they send the request to the buyer. he never did agree. I asked him a while later as the deadline was running out and he said he tried but never managed to get there and so he gave up. Not blind enough to buy though HUH
:tears:

buyer can't change their feedback,

yeah, dunno why ebay have much more present for buyer instead of seller
they should be realized that SCAMMER can do both sides and now it turns to BUYER side :mad2:

I always try to remind myself not to take ANYTHING personally when it comes to negs, or even disputes. Every seller on Ebay is marketing to the same human gene pool, and has to deal with it. If I'm not getting problem buyers, I'm probably not selling enough. I try to use honey to solve problems, but if that doesn't work I just deal with it the best I can and forget it.
I figure that the law of averages pretty much evens it out for all sellers.

Brilliantly put. I like that. Going to put that above my monitor :)

you are absolutely right, one cannot take idiots personnally,

but my bank account sure has taken it very personally , as they have lead to suspension, and oh how easily it happened, no matter how honeydripping i am

yes folks, odds stacked against sellers

I know this sounds crazy but I was talking on BHW (where I deal my VBAs) about eBay and there was a REP from eBay on there talking about how all the HUGE powersellers (I'm talking 10K transactions and above all have a TEMPLATE they fill out to remove negative feedback!

I can only imagine what LOOPHOLE these powersellers have found, he said it pretty much gave reasons 90% of the time that were WITHIN eBay guidelines of why they should take it down. (Something doing with FALSE INFORMATION)

I will update as I learn more!