Jan 8, 2011 - I just tried a free listing and was charged. Sorry so long but here is a transcript of the dialogue. Ebay still has the 100* free listings language on the fee page, but it is charging anyway. So I guess, they'll have to remove the language or start crediting people incorrect insertion fees.
=====Start Chat=====
10:13:50 wailtd
Initial Question/Comment: Listing Your Item
10:13:55 System
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10:33:01 System
Alexander Ca. has joined this session!
10:33:01 System
Connected with Alexander Ca.
10:33:07 Alexander Ca.
Hello, thank you for waiting and welcome to eBay Live Help! My name is Alexander Ca,. How may I assist you today?
10:33:33 wailtd
I'm being charged an insertion fee for a .01 single item auction. I have one picture and I've not listed anything for Jan11
10:33:56 Alexander Ca.
Sure. Lets go ahead and help you with that.
10:34:26 Alexander Ca.
I would just like to see if I got your concern right, you want to know why you are charged a fee for adding a picture, is that correct?
10:35:28 wailtd
no. Your insertion fee policy says 100* free listings. I have a listing w/ nothing extra checked, one picture, a starting price of .01 cents and I'm being charged an insertion fee. Have you stopped free listings?
10:38:36 Alexander Ca.
I see.
10:38:46 Alexander Ca.
Let me check.
10:46:16 Alexander Ca.
what is your item number?
10:46:59 wailtd
I haven't listed it yet. I'm concerned about the insertion fee. I didn't want to list until I found out if you've stopped the 100 free listings per month.
10:48:01 Alexander Ca.
Let me check.
10:49:41 Alexander Ca.
Aside from this issue, do you have any other concerns that I can help you with today?
10:50:29 wailtd
No. I just need to know if you've stopped your 100 free listings. And if you have, why am I seeing the 100 free listings language on your fee page?
10:54:11 Alexander Ca.
No. We have not stopped it.
10:55:03 wailtd
Okay, then when I start a listing from scratch. Before I enter anything it is charging me an insertion fee. What gives?
10:55:31 Alexander Ca.
Is there any Reserve price on your listing?
10:55:55 Alexander Ca.
Is your Starting or reserve price $0.01 - $0.99?
10:56:08 wailtd
no reserve, no title page, a basic 1 item auction style listing starting at .01 cents. I'
10:56:51 Alexander Ca.
Yes.
10:57:00 Alexander Ca.
But you are adding a picture.
10:57:13 Alexander Ca.
So what we are freeing here is the Insertion Fee.
10:57:21 Alexander Ca.
Not the Picture Fee.
10:57:55 wailtd
Yes a single picture. Which shows "Free first picture". Even when I start a new listing picking a category which should be free and having no picture I have an insertion fee.
11:00:31 Alexander Ca.
If you are referring to this promotion.
11:00:40 Alexander Ca.
Its only up to
http://pages.ebay.com/promo/ListFreeHoliday2010/
11:00:56 Alexander Ca.
January 7, 2011 only.
11:01:01 wailtd
No. this is the language found on the fee policy page.
11:01:31 Alexander Ca.
Okey.
11:02:06 Alexander Ca.
You mean this page
http://pages.ebay.com/help/sell/fees.html
11:03:03 wailtd
Insertion fees for auction-style format listings
Auction-style format listings
Starting or reserve price
Insertion fee
$0.01 - $0.99
Free (up to 100 listings)*
$1.00 - $9.99
$0.25
$10.00 - $24.99
$0.50
$25.00 - $49.99
$0.75
$50.00 - $199.99
$1.00
$200.00 or more
$2.00
* Your first 100 auction-style listings in a month won't be charged an insertion fee if:
Your starting price is between $0.01 and $0.99, and
There is no reserve price
11:05:17 Alexander Ca.
I see.
11:05:22 Alexander Ca.
I am also referring to this page.
11:05:52 Alexander Ca.
Do you have an example of this listing so that we can examine it?
11:06:40 wailtd
No, I haven't listed yet. I'm just trying to find out if I'm going to be charged insertion fees for things that you say should be free?
11:12:02 Alexander Ca.
Can you try to complete the listing first and let me know.
11:12:32 Alexander Ca.
Finish your draft listing (Untitled draft)* Category: Sporting Goods > Golf > Clubs *Edited Jan-08.
11:12:47 Alexander Ca.
Can you try to finish this and lets check.
11:13:11 wailtd
Okay. My intent here is to comply with your free listing.
11:13:57 Alexander Ca.
Yes.
11:14:07 Alexander Ca.
Because technically you can do this.
11:14:22 Alexander Ca.
This should be not an issue.
11:15:27 Alexander Ca.
To let you know.
11:15:32 Alexander Ca.
This also has Eligibility Requirements.
11:15:37 Alexander Ca.
Seller cannot be subscribed to an eBay Store.
11:15:42 Alexander Ca.
Item must be listed on eBay.com or eBay Motors.
11:15:47 Alexander Ca.
Have over 10 feedback with 4.5 or higher on all DSRs (12 month average)
11:15:52 Alexander Ca.
100 cap on listings applies
11:16:02 Alexander Ca.
New sellers who don't yet have DSR ratings are also eligible
11:17:54 wailtd
Review your feesGet help
You did not qualify for a free insertion fee (learn more).
Insertion Fee : $0.10
Gallery : Free
Total: $0.10
11:18:24 wailtd
I have over 10 feedback as seller with 4.5 or higher.
11:19:48 wailtd
I completed listing and was charged a .10 cent fee.
11:20:51 wailtd
Item number: 260718887289
11:22:02 Alexander Ca.
We are escalating this issue right now.
11:22:27 Alexander Ca.
Do not worry, because we are working on this case right now and we will be happy to credit you your Insertion Fee.
11:22:37 Alexander Ca.
Please wait for our email.
11:22:47 Alexander Ca.
We apologize for the inconvenience.
11:24:42 Alexander Ca.
Is there anything else that I can help you for now?
11:25:06 wailtd
Hi wailtd,
Your item has been successfully listed on eBay. It may take some time for the item to appear on eBay search results. Here are the listing details:
Standup Putter
Item Id: 260718887289
Starting price: $0.01
End time: Jan-15-11 08:18:57 PST
Listing fees: $0.10
11:25:27 Alexander Ca.
Yes.
11:25:42 Alexander Ca.
Because this item will go under the indexing process.
11:25:52 Alexander Ca.
That may take around 24 hours.
11:26:19 wailtd
You have a case number? My session id here is 26221408.
11:26:47 Alexander Ca.
Correct.
11:26:52 Alexander Ca.
You can refer to that session id.
11:27:09 wailtd
So what should I do now?
11:27:09 Alexander Ca.
For this issue, we do not have a case number.
11:27:22 Alexander Ca.
But rest assure that we will work on this issue.
11:27:32 Alexander Ca.
Please give us 24 hours.
11:27:37 Alexander Ca.
We appreciate your patience.
11:28:11 wailtd
So what should I do now?
11:28:22 Alexander Ca.
We appreciate your 3 years of business with us. We are looking forward to your great success in our company.
11:28:27 Alexander Ca.
Please give us 24 hours.
11:29:29 wailtd
Do you have a contact email/phone? Should I just try another chat dialogue? What should I do?
11:29:42 Alexander Ca.
Yes.
11:29:56 Alexander Ca.
You can try to contact us via phone, email and chat.
11:30:12 Alexander Ca.
For email you can email us at
cswebhelp@ebay.com.
11:30:17 Alexander Ca.
Here's how to get our number and access code.
11:30:22 Alexander Ca.
1. From the eBay homepage, click the "Contact us" link on the top, right hand side. You'll be asked to sign in.
11:30:27 Alexander Ca.
2. Enter your question or your problem and click "Ask," or click the link that best describes your issue.
11:30:32 Alexander Ca.
3. If you entered a problem, click the link that best describes your issue.
11:30:42 Alexander Ca.
4. If you still need help, click any of the links available on the right hand side. Depending on your issue, you can contact us through email, through chat, or through phones.
11:31:03 wailtd
Okay. I'll check it again in 24 hours. Signing off.
11:31:22 Alexander Ca.
Thank You
11:31:27 Alexander Ca.
Thanks for using eBay Live Help!.
11:31:32 Alexander Ca.
Have a Great Day.
