Buyer buys mass quantity then only wants one
Basically two days ago, a buyer purchased 4x of an item, so the next day I shipped it to them. Then today I get them messaging me asking to only send them 1 and to refund the money for the other 3. I've emailed them back saying that the products have been sent, they say it's not their problem and want their money back.
I know that it's not worth risking an account over this, but how would you deal with this situation?
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